Veeresh Kumar Bavimani

Experience

• 

  Vertex technosys solapur

  Oct 2021 - Aug 2023

  Incident Manager

  Investigate and diagnose incidents to restore a failed IT Service as quickly as possible. Resolve incidents within the specified Service Level Agreements/Operational Level Agreements. Document troubleshooting steps and service restoration details . Provide specialized investigation and diagnosis of all incidents and Service Requests. . Identify problems. Verify resolution with end-users and resolve assigned Incidents. Arranging a BRIDGE CALL and send communications to all stake holders. Keep users informed about their incident status at the agreed intervals. Escalate Major Incidents to the Incident and/ or Problem Manager. Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator. Responsible for ensuring that root cause analysis enters and identify during the major incident. Keep users informed about their incident status at the agreed intervals. . Escalate unresolved Incident to Tier 3. Responsible for the production of all formal documentation related to the IT infrastructure. ITSM tools handled: Service Now Show less

• 

  Computacenter

  Nov 2023 - now

  Associate Technical Analyst