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Manolo Ferrari

Manolo Ferrari

Editorial Assistant

Followers of Manolo Ferrari351 followers
location of Manolo FerrariPavia, Lombardy, Italy

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  • Timeline

  • About me

    Sr Tech Support Engineer and Analyst ★ ITIL ★ Account management ★ System UNIX admin ★ Customer care

  • Education

    • G. L. Lagrange

      -
      Adult High School/Secondary Diploma Program

      Perito Informatico capotecnico (former IX I.T.I.S. school, Via Arsia, Milan)

    • Politecnico di Milano

      -
      Master's degree Computer Engineering

      Specialising in Information Technology systems & applications; leanings: Organizational systemsThesis title: "Analysis of the extinction risk in metapopulations through stochastic cellular automata"(developed at the Laboratory of Territorial and Environmental IT - Department of Electronics)Ingegneria Informatica

  • Experience

    • Datasport.it

      Sept 1992 - May 2005
      Editorial Assistant

      Part-time collaborator, for more than twelve years, in this multimedia news agency - Data management of sports results, provided to national newspapers (e.g. Gazzetta dello Sport, Corriere della sera) - RAI/Mediaset teletext real-time update during sport live events, like the Italian Football Federation leagues - Editorial of sportive articles - Infographic developer

    • Ahead service

      Nov 2002 - Oct 2006
      System Engineer

      Customer support services on Sun Microsystems SPARC Solaris platforms. Initially trained to support software like iPlanet directory & messaging servers (LDAP and naming service), in 2003, as part of the Rapid Resolution Group (Sun partner team), I switched to the hardware apparatus support (generalist figure, system an storage apparatus)

    • Sun Microsystems

      Nov 2006 - May 2010
      System Support Engineer

      Member of the Italian Technology Service Center, system group, in the Mission Critical team, providing support (7x24 roster) to the top accounts: HW/FW platform (SUN server midrange portfolio) service request management - Since July 2009 I switched to the European SPARC team, becoming the reference point for the Blade (B6000/8000) and Netra (CT900) modular chassis

    • Oracle

      Jun 2010 - Apr 2018
      Senior Technical Support Engineer - Tier 3 Technical Analyst

      Employed in the Global Systems Technology Service Center, providing tech support to worldwide customers - Technically verticalized on last SPARC T-Series & M7 family of SPARC RISC processors and Oracle engineered systems (Super Cluster ed "ExaSystem" environments), hardware / Solaris administration and fault diagnosis - KPIs, SLA compliance

    • CUTAWAY S.R.L.

      May 2018 - Nov 2020
      System Administrator

      System administrator of Oracle Super Cluster system, SPARC M7-8 platform, Solaris 11.3 OS, Oracle ZFS Storage Appliance (ZFS zs3-2 NAS model) - Customer System Management, Technology Team @ FASTcloud

    • Fastweb

      Dec 2020 - now
      ICT Technical Specialty & Operations Specialist

      ICT Managed Services - ICT Problem Management & Customer System Improvement (BU Enterprise)

  • Licenses & Certifications

    • Oracle Cloud Infrastructure Foundations 2021 Certified Associate

      Oracle
      Feb 2022

    • Prince2 Foundation Certificate in Project Management

      PeopleCert
      Nov 2022

    • Project Management beyond planning and control

      Polimi Open Knowledge
      Jan 2022
      View certificate certificate

    • ITIL Version 3 Foundation Examination

      Advance ITSM Ltd
      Jul 2011

    • Principles of Service Management

      Hanken School of Economics
      Dec 2021
      View certificate certificate

    • Sun Microsystems Certified Network Administrator for Solaris 8

      Sun Microsystems
      Jan 2003

    • Sun Microsystems Certified System Administrator for Solaris 8

      Sun Microsystems
      Dec 2002

    • TOEFL

      The TOEFL® test
      Jun 1996

  • Volunteer Experience

    • Blood donor

      Issued by AVIS (Associazione Volontari Italiani del Sangue) Gorgonzola (Milan) on May 2010
      AVIS (Associazione Volontari Italiani del Sangue) Gorgonzola (Milan)Associated with Manolo Ferrari

    • Military Service

      Issued by 157° Reggimento fanteria "Leoni di Liguria" (Albenga, SV) on Aug 2000
      157° Reggimento fanteria "Leoni di Liguria" (Albenga, SV)Associated with Manolo Ferrari