Kim Abustan

Experience

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  Allcard Inc.

  Aug 2017 - Jul 2020

  Quality Assurance Tester / Technical Writer

  • Executed thorough manual testing of company solutions, aligning with business requirements, timelines, and quality standards, leading to successful solution implementations and positive client feedback.• Provided technical assistance to clients via phone, email, and remote support, ensuring adherence to Service Level Agreements (SLA).• Successfully resolved tickets related to testing and customer support initiatives.• Conducted user acceptance testing and delivered timely end-user training, contributing to seamless client transitions to new solutions.• Created user-centric materials including user manuals, software installation guides, and training documents, maintaining document version control, and prioritizing user-friendly content presentation. Show less

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  WATSONS PERSONAL CARE STORES (PHILIPPINES), INC.

  Jul 2022 - Oct 2022

  Sales Associate

  • Assisted customers in product selection, offering tailored recommendations to suit their preferences.• Consistently achieved and exceeded the weekly quota for E-Watsons Membership, securing five or more new members per day with a total requirement of 35 per week.• Received, verified, and managed deliveries while adhering to established guidelines and procedures.

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  RDA88 Realty and Development Services

  Oct 2022 - Feb 2024

  Secretary

  • Act as the main point of contact for clients, providing support through various channels including email, chat, and phone calls.• Manage clerical tasks, including data entry, document sorting, and bill processing, demonstrating strong attention to detail and organizational skills.• Manage product deliveries and requirements needed for successful transactions; Experienced in processing bulk orders like SM and resellers.

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  Panaderia de Arca

  Oct 2022 - Feb 2024

  Layout/Graphic Designer / Social Media Associate

  • Handles and responds to Facebook inquiries regarding product orders and delivery schedules.• Designed a wide range of visual assets such as logos, labels, official Facebook profile pictures for an association and business, invitations, flyers, brochures, store signage, business cards, and tickets using Adobe Photoshop and Canva applications.• Developed 15-26 seconds video to promote the business and its product, engage customers to buy, and increase sales; one video gained 119.5k views with proper ads setup.• Create, edit, and publish compelling content on Facebook to enhance brand awareness, product sharing, and user engagement. Show less