Craig Hardeman

Experience

• 

  Sky

  Jun 1999 - Aug 2018

  Key Responsibilities Include:-Identifying business improvement opportunities through considering Sky strategy and contrasting to current business capability-Building the case for investment, including compelling financial business cases and aligning senior stakeholders to gain commitment and sign-off-Clearly defining programmes, (results, resources, milestone, governance & communications) to ensure we deliver with structure, confidence and transparency-Delivering the principle interface with the Training team to identify programme-specific training needs-Delivering the principle interface with the Head of Change to ensure all people related outcomes and implementation activity is in line with our HS&S People Journey-Being the primary account management interface with a key Sky function, to improve visibility of potential change and cross-Sky collaboration-Managing project managers & supporting them on the delivery of their projects plus execution of core people processes. Show less Heading up a workstream which forms part of a large strategic change programme within Home Service & Supply.Key Responsibilities• Responsible for the planning and delivery of the programme across several business functions• Working with a core team of workstream leads to ensure that all activity is aligned and effectively communicated• Working with a virtual team to ensure smooth implementation of the programme, ensuring that all objectives and milestones are delivered on time and to a high standard• Stakeholder Management. Working closely with senior management to ensure that they are fully engaged and are aware of and part of all key decisions. Using influencing skills to obtain best outcome• Full workstream budget responsibility for Capex and discretionary spend. Show less Responsible for all field operations in the South/West Yorkshire Region of the Central Department. I led 9 direct reports and approx. 130 indirect reports. Role included supporting the health, safety and wellbeing of everyone in the region, leading the managers to deliver outstanding customer service, achieving and exceeding company and personal KPI’s, maintaining a high level of productivity, ensuring there was on-going development for everyone, working to a set budget, ensuring that the Region is aligned to the Central Department & HS&S vision.Key Achievements• Developing a team whose operational and customer service performance is recognised as consistently being in the top percentage of performers in the Field• Having clear and successful succession planning moving numerous team members into more senior roles• Working for the HS&S Director in developing and maintaining a HS&S Risk Register – highlighting key risks to the business and feeding these back into the wider Customer Group Risk Register• Being involved in many projects as support including recently the launch of Telematics into our Fleet• Building up a wide network of internal and external stakeholders to help develop my Region’s and Department’s performance aiding and understanding of business requirements Show less Role included working with both internal and external project teams (BBC and Eaga) to deliver Help Scheme to Sky’s customers. This role involves working closely with different departments within BSkyB and our Business Partners to ensure that we both have a consistent approach to the contract deliverables set by an external contract holder.Key Achievements• Overseeing the development, launch and completion of multiple Digital Switchover Regions across the UK• Management of high volume budget• Working to and exceeding extremely challenging SLA’s and KPI’s set by external teams• Managing customer complaints/concerns to a very low level in a challenging demographic and working environment Show less Accountable for all aspects of equipment, installations, field servicing, administration, coaching and managing a team of engineers to deliver Right First Time for our customers. Responsible for meeting and exceeding company Key Performance Indicators, Project Management & Account Management. Other duties include upholding the Health & Safety policies within Supply Chain, recruitment of Supply Chain personnel, dealing with grievance and disciplinary issues and ensuring that any customer issues are dealt with competently and professionally.I am computer literate with outstanding communication skills at all levels, excellent supervisory abilities and a keen personal interest towards customer care and after service. Show less

  • Programme Manager

    Mar 2013 - Aug 2018

  • Workstream Lead

    Feb 2012 - Feb 2013

  • Regional Manager

    Aug 2009 - Feb 2013

  • Digital Switch Over Account Manager

    Sept 2008 - Aug 2009

  • Team Manager

    Jul 2004 - Sept 2008

  • Team Coach

    Jul 2003 - Jul 2004

  • Field Engineer

    Jun 1999 - Jul 2003
• 

  Capita Employee Solutions

  Oct 2018 - Apr 2021

  Programme Manager

  Key Responsibilities• Leading the implementation of large-scale administration services and software solutions in the Pensions sector• Enhancing the operational service of existing clients• Externally client facing in a challenging environment• End to end programme management including full budgetary responsibility• Leadership role responsible for c.30 project managers and project support staff including full resourcing, recruitment, employee relations, capability management and departmental cultural change responsibilities• Direct involvement with senior leadership to drive the right outcomes for the businessKey Achievements• Leading the recovery of a critical client looking to exit the business due to poor operational and cultural performance, and building and executing an improvement plan to win back their trust with a view to re-contract in the near future.• Implementing pensions administration software to a client in a complex environment.• Enhancing the experience of Clients exiting our administration through process improvements, so that a difficult process is managed as sensitively and professionally as possible.• Leading a large team of Project Managers through a period of uncertainty which resulted in large scale attrition and in turn, resulted in managing clients and a department with limited resources.• Improving the capability of the project team through embedding Capita’s internal methodology and project management standards. Show less

• 

  Evri

  Apr 2021 - now

  • Principal Programme Manager

    May 2022 - now

  • Programme Manager

    Apr 2021 - May 2022