Borche Milcheski

Experience

• 

  Limited Brands

  Jun 2007 - Nov 2007

  Logistics

  Collaborated closely with the shipping department staff to streamline and facilitate the smooth return of materials to the correct vendors.Implemented efficient processes and procedures to ensure accurate and timely returns.

• 

  EVN Macedonia

  Jul 2008 - Nov 2020

  Led a team of 40 people in providing customer care services to 50,000 households.Coordinated and managed an average of 8 projects per year focused on technical dislocations and power supply improvements.Achieved consistent annual reduction of losses by 1.5% and increased cash collection by 4% through effective project implementation.Implemented strategies to improve operational efficiency and customer satisfaction. Successfully completed over 90 projects focused on developing and building a power grid in the main capital of Macedonia.Collaborated with stakeholders to ensure effective project delivery and meet the energy needs of the capital city.Contributed to the modernization and improvement of the power infrastructure to meet growing demands.

  • Head of Customer Care in Energy Center

    May 2010 - Nov 2020

  • Project Manager

    Jul 2008 - May 2010
• 

  Macedonia Tours

  May 2014 - Sept 2020

  Co-Founder, National Operations Manager

  Continuous development of new services for our worldwide tourists in Macedonia.Managing between foreign tourists and domestic professional tour guides and tourist cooperators in multi days tours around Macedonia. Collaborated with the United Macedonia Diaspora to develop a new project as part of their program for young Macedonians from USA, Australia, and Canada.

• 

  Web Factory

  Nov 2020 - Oct 2024

  Managed software development teams, overseeing the development of new products and providing support for existing ones.Fostered active communication and collaboration with clients to clarify product specifications and understand their unique business needs.Successfully budgeted and forecasted projects to ensure effective resource allocation.Gained expertise in various domains of practice, including healthcare, education, and sports management.

  • Lead Project Manager

    Jun 2024 - Oct 2024

  • Project Manager

    Nov 2020 - Jun 2024
• 

  Symphony.is

  Oct 2024 - now

  Service Delivery Manager