Bob Gervais

Experience

• 

  ProVision NV

  Jan 1998 - Jan 1999

  System administrator

  • Internal network and server administration.• Client side server implementation and management.• Software installation and customer specific parameterization of the software.

• 

  Atos

  - Nov 2015

  Service Delivery Manager - EMEA

  Same position as within Xerox, but now for Atos after the acquisition of Xerox ITO by Atos.# SPOC for the J&J EMEA Vendor Manager and End User Support Senior Director# Responsible for customer escalations, issues, SIP/CIPs# Lead weekly/monthly customer operational service review # Primary interface for the J&J SDM/SDL community.# Project portfolio management and project management# New business development

• 

  Xerox

  Sept 2013 - now

  Service Delivery Manager EMEA

  # SPOC for the J&J EMEA Vendor Manager and End User Support Senior Director# Responsible for customer escalations, issues, SIP/CIPs# Lead weekly/monthly customer operational service review # Primary interface for the J&J SDM/SDL community.

• 

  Ascom Belgium

  - Jan 2025

  Managing Director / Belux Country Lead / Head of Service & Operations Ascom Belgium

  As Head of Service an Operations I am responsible for the performance and efficiency of the Customer Care and Professional Services teams, to ensure proper support for our customers and high quality installation and configuration services in new projects.In my role as Managing Director & BeLux Country Lead I am (together with my colleague Zoltan Bus) responsible for the general management of the Ascom Belgium company.Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry and retail sectors.Ascom is headquartered in Baar (Switzerland), has operating businesses in 18 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich. Показати менше

• 

  Hansen Industrial Transmissions

  -

  Corporate IT Manager

  Responsible for management of the Hansen Industrial Transmissions ICT department, consisting of three teams: # First line PC Support # IT Infrastructure support and management # Application support & Business IT alignmentMain responsibilities: # Team and people management # P/L management # Project management and resource planning # ICT strategy development and long term planning # ICT related procurement # ICT related vendor management Показати менше

• 

  C.H. Robinson

  -

  IT Manager

  Manager for the IT Infrastructure teamManager for the European Helpdesk teamE-business Europe Manager

• 

  ICT Assistance

  Feb 2001 - Jan 2009

  Owner

  ICT Infrastructure management and administration and website building for small companies without internal IT support.

• 

  Simac ICT Belgium

  Jan 2015 - now

  Service Manager

  As the Service Manager for Simac I am responsible for the management of 4 teams (+- 30 FTE) providing:• Design • Build • Run services in Cloud, Hybrid on On-Premise Service Models for major customers in the Service Provider, Finance, Government and Industry business.

• 

  Sapphire Technologies/PTS Software

  - Jan 2002

  IT consultant

  Several consulting projects providing assistance or advisory services in server management and implementations, operating system migrations, application rollouts, integration of different departments of companies (NMBS, Aquafin, Net It Be, ...).

• 

  Development Center

  -

  Implementation Specialist

  • Isabel banking software implantation at customers.• Troubleshooting failed installations.• New colleague training.

• 

  XRT

  Jan 2002 - Jun 2005

  MIS Manager

  MIS manager for Northern European offices of XRT

• 

  Ascom

  Jan 2025 - now

  BeLux Managing Director & Country Lead / Head of Service & Operations Belgium, France & Iberia

  As Head of Service an Operations I am responsible for the performance and efficiency of the Customer Care and Professional Services teams in Belgium, France, Spain & Portugal, to ensure proper support for our customers and high quality installation and configuration services in new projects.In my role as BeLux Managing Director & Country Lead I am responsible for the general management of the Ascom Belgium company.Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry and retail sectors.Ascom is headquartered in Baar (Switzerland), has operating businesses in 18 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich. Показати менше