Riaan De Jongh Van Arkel

Experience

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  Cartridge Depot Centurion

  Jan 2008 - Jun 2010

  Sales Representative

  Branch close up stock taking stock ordering banking and Sales of Cartridges and printer repairs

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  UD Trucks Southern Africa

  Jun 2010 - Aug 2017

  IT Consultant
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  Volvo IT

  Jun 2010 - Sept 2017

  IT Consultant

  Desktop Support Server Managemant Printer support Mitel Syspro Active Directory server 2008

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  Network Alliance (Pty) Ltd

  Sept 2017 - Aug 2018

  Support Engineer

  MSP

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  PC Medics

  Aug 2018 - Mar 2019

  Technical Consultant
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  Mediro ICT

  Nov 2019 - Jan 2023

  Support Engineer

  As an onsite support role, it is crucial to address clients' hardware, network, and core branch operations needs on a daily basis. This includes handling desktop support, managing active directory, setting up VoIP systems, troubleshooting printers, establishing secure RDP connections, and providing assistance with laptops. By effectively managing these tasks, you can ensure that clients have a smooth and efficient computing experience while maintaining the optimal functioning of their systems.

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  RTT

  Dec 2022 - Jul 2023

  Support Engineer

  As a Support Engineer at RTT, I provided technical support for over 200 users and ensured the proper maintenance of workstations, printers, and peripherals. I responded to user service requests, minimized system downtime, and installed new workstations, printers, and operating systems. Additionally, I configured network properties, supported disaster recovery plans, conducted regular backups, and administered network, desktop, and server maintenance. My skills include IT hardware support, desktop application support, networking, IT management, WAN setup, VPN configuration, and Windows server migration and upgrades. I also have experience in setting up Azure Virtual Networks, managing Office 365, Syspro, and Windows installations, providing client desktop and remote support, and installing phone systems such as Mitel, VOIP, SNOM, and Vodacom Routers. During the COVID-19 lockdown, I offered remote support and managed multiple projects involving PC installations, network printers, telephones, facility moves, software rollouts, and antivirus applications. Show less

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  My own company (I am self-employed)

  Jul 2023 - now

  Technical Support Engineer
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  Six Star Global

  Jul 2024 - Oct 2024

  Support Engineer

  As a Support Engineer at Six Star Global, I successfully managed password resets for Microsoft 365 and Windows accounts, provided efficient telephone support, and resolved printer troubleshooting issues.• Configured email accounts on Office 365 to ensure seamless communication.• Assisted with hotel support services to enhance customer experience.• Worked on a shift basis, ensuring round-the-clock support for clients.