Anna Colm, MBA, PMP

Experience

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  Discover Financial Services

  Jan 1999 - Jan 2004

  Sr Dispute Specialist, Credit Analyst

  • Developed a superior customer service mentality which has guided me throughout my career. • Trained, coached and supervised junior team members. • Resolved customer concerns and disputes while cross selling additional features. • Decisioned credit applications based on credit risk and fraud criteria.

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  Zenith Products

  Jan 2004 - Jan 2007

  Forecast Manager

  • Drove project to transform enterprise forecasting methodology to a customer centric model to enable Sales and Operations planning. This allowed for better collaboration with sales managers to develop category and SKU level forecasts in order to best serve the top 5 customers.• Defined and automated sales promotion process spanning Sales and Operations departments to improve efficiency. Improved key management reports on forecast quality and sales promotions. • Aggregated and monitored category and SKU level sales forecasts for the entire organization. Participated in inventory control activities, new product roll outs and discontinuations. Show less

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  Synygy

  Jun 2007 - Sept 2010

  Consultant

  • Created and delivered on a complex project plan to execute Incentive Compensation Management Plan processing for the company’s largest client. • Evaluated numerous change requests from client for feasibility, estimation, quality and schedule impacts.• Coordinated daily work and deliverables for a global team of 25 people to meet frequent deadlines.• Improved quality while reducing quarterly payroll process cycle time by two weeks (18%).• Established monthly Quality Assurance Management processes focused on root cause analysis and prevention plans. Presented service quality reports to senior internal and client management.• Developed understanding of clients’ incentive compensation plans processes and key drivers in order to propose and implement improvements, best practices and automation. • Negotiated resource assignments to optimize team member growth and development. Show less

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  JP Morgan Chase

  Sept 2010 - Feb 2015

  Project Manager

  • Managed Risk and IT projects and programs spanning application areas and lines of business while adhering to the Software Development Lifecycle • Implemented three new business rules engines requiring cross functional touch-points, infrastructure changes and vendor management• Executed projects to align operations with new regulations including Dodd Frank, TCPA, SCRA, Fair Lending and Credit Bureau Reporting• Managed all IT deliverables for three portfolio conversion projects of varying size. This involved coordination with all internal functional business groups as well as the purchasing banks.• Engaged in PMO activities including project prioritization, sizing, selection and release management. Provided status and variance (scope/budget/schedule) reporting to upper management. Show less

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  Techfino, Empowering Businesses with Cloud Solutions

  Jan 2015 - Feb 2019

  Consultant

  Techfino is a specialized consultancy and development group with proven experience designing, building, and maintaining NetSuite applications. Our highly skilled team of experts leverages best practices to gather and understand core business requirements and to implement NetSuite ERP, CRM, and e-commerce solutions for our clients.In my part time consultant role, I provided project management, human resource, accounting and marketing support for this quickly growing start up. Working with the owners, I developed and implemented the quarterly incentive compensation and annual performance evaluation systems. I created job descriptions, screened, interviewed and recommended candidates for hire. I wrote blogs and coordinated the creation of marketing content and preparation for the annual SuiteWorld trade show. I introduced and provided training on the company project management process and toolset. Show less

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  Cigna

  Feb 2015 - Dec 2020

  Agile product owner working on enhancements and new features for Group Insurance self-service client and customer portals. Made improvements to internal service and support model for our portals. As part of the Architecture and Analysis team in Group IT, I assessed, analyzed and groomed emerging project and enhancement requests coming from operations, infrastructure and business areas. I coordinated our annual portfolio planning and budgeting process and reported on portfolio status to the enterprise leadership teams. Additionally I assisted in a project manager capacity on various projects, assignments and improvement initiatives on an as needed basis.

  • Agile Product Owner

    Jan 2018 - Dec 2020

  • Project Management Senior Specialist

    Feb 2015 - Dec 2017
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  New York Life Insurance Company

  Jan 2021 - now

  Corporate Vice President

  As an Agile Product Owner, I worked with global scrum teams to create our customer and client facing self-service portal. Migrated all 10,000+ clients from legacy portals to our new site over the course of 12 months.As the Digital Service Manager, I am responsible for analyzing, communicating and prioritizing service impacting technical issues with our business and servicing stakeholders.