Owais I.

Experience

• 

  AT&T Mobility

  May 2010 - Aug 2011

  Consumer Data Support Specialist
• 

  Apple

  Oct 2011 - Nov 2019

  • Provided technical support for Apple-developed applications on desktops and iOS devices, assisting customers with creating personal projects like photo montages and audio tracks.• Received basic training on the Professional Suite of Applications, including Final Cut Pro X and Logic Pro X.• Collaborated with team members to troubleshoot and resolve technical issues efficiently.

  • Creative Media Specialist

    May 2012 - Nov 2019

  • Tier 1 Support

    Oct 2011 - May 2012
• 

  BigCommerce

  Mar 2020 - Jan 2021

  Customer Success Support Representative

  • Provided technical support for e-commerce merchants using the BigCommerce platform.• Assisted with web design for merchants using the BigCommerce platform via HTML/CSS.• Processed payments for merchants.

• 

  Self-employed

  Oct 2020 - now

  Full Stack Developer

  • HTML/CSS/JavaScript• React.js• Git• npm• Jest• Webpack• SQL• SQLite• MySQL• MongoDB• GraphQL• Express• NodeJS• Redux• MERN Stack

• 

  Recharge

  Jul 2021 - Sept 2024

  • Resolved merchants' e-commerce platform and integration issues with our SaaS application.• Troubleshot code issues using HTML/CSS and JavaScript.• Communicated bugs and issues in application code to the dev team.

  • Senior Support Engineer

    Mar 2022 - Sept 2024

  • Support Engineer

    Jul 2021 - Mar 2022