Owais I.

Owais I.

Consumer Data Support Specialist

Followers of Owais I.452 followers
location of Owais I.Greater Houston

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  • Timeline

  • About me

    Full Stack Web Developer with a background in Technical Support | JavaScript, React, Git, NodeJS, MongoDB, GraphQL, SQL, MySQL, Express, MERN Stack

  • Education

    • The University of Texas at Austin – Center for Professional Education (CPE)

      2020 - 2021
      Certificate Coding / Web Development
    • The University of Texas at Austin

      2001 - 2006
  • Experience

    • AT&T Mobility

      May 2010 - Aug 2011
      Consumer Data Support Specialist
    • Apple

      Oct 2011 - Nov 2019

      • Provided technical support for Apple-developed applications on desktops and iOS devices, assisting customers with creating personal projects like photo montages and audio tracks.• Received basic training on the Professional Suite of Applications, including Final Cut Pro X and Logic Pro X.• Collaborated with team members to troubleshoot and resolve technical issues efficiently.

      • Creative Media Specialist

        May 2012 - Nov 2019
      • Tier 1 Support

        Oct 2011 - May 2012
    • BigCommerce

      Mar 2020 - Jan 2021
      Customer Success Support Representative

      • Provided technical support for e-commerce merchants using the BigCommerce platform.• Assisted with web design for merchants using the BigCommerce platform via HTML/CSS.• Processed payments for merchants.

    • Self-employed

      Oct 2020 - now
      Full Stack Developer

      • HTML/CSS/JavaScript• React.js• Git• npm• Jest• Webpack• SQL• SQLite• MySQL• MongoDB• GraphQL• Express• NodeJS• Redux• MERN Stack

    • Recharge

      Jul 2021 - Sept 2024

      • Resolved merchants' e-commerce platform and integration issues with our SaaS application.• Troubleshot code issues using HTML/CSS and JavaScript.• Communicated bugs and issues in application code to the dev team.

      • Senior Support Engineer

        Mar 2022 - Sept 2024
      • Support Engineer

        Jul 2021 - Mar 2022
  • Licenses & Certifications

    • Full Stack Web Developer

      The University of Texas at Austin
      Jan 2021