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Aimee Cosgrave

Aimee Cosgrave

Customer Service Representative

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location of Aimee CosgraveIreland

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  • Timeline

  • About me

    Executive Officer at Revenue Commisioners

  • Education

    • Institute of banking

      -
      APA in Loans and Regulations

    • Dunlaoighre Institiute of Art, Design and Technology

      2002 - 2006
      Bachelors degree in English, Media and Cultural Studies English Language and Literature, General 2.2

      BA Honours in English,Media and Cultural Studies

    • Irish Tax Institute

      2019 - 2019
      Certficate income tax and payroll compliance tax

    • University College Dublin

      2014 -
      Post Graduate Certificate innovation, entrepreneurship and enterprise

      I learnt about creative thinking and how to run a successful business. I also learnt about marketing, creative thinking, the importance of networking and how to channel ideas into viable ways to make money. I learnt that existing businesses need to keep themselves relevant and retain their customers by coming up with innovative ways to improve their service and ultimately make their customers' lives easier. I was part of a project to come up with a fundraising campaign for the Charity Scoop… Show more I learnt about creative thinking and how to run a successful business. I also learnt about marketing, creative thinking, the importance of networking and how to channel ideas into viable ways to make money. I learnt that existing businesses need to keep themselves relevant and retain their customers by coming up with innovative ways to improve their service and ultimately make their customers' lives easier. I was part of a project to come up with a fundraising campaign for the Charity Scoop. Our group presented our project to the CEO of Scoop. Show less

  • Experience

    • PTSB

      Jan 2006 - Jan 2010
      Customer Service Representative

      Providing banking solutions and problem solving on a daily basisGave focused and efficient answers to customers various mortgage/ visa/ saving and current account queries.Helped the other members of staff where necessary, for example, collections department.Crossed soled when necessary (visa cards)Followed up on customer's inquiries and gave them helpful advice within the 3 day service level agreement.Was able to think outside the box and offer alternative solutions to a customer's issue. Show less

    • Dahunjin school

      Jan 2010 - Jan 2012
      Kindergarten Teacher

      i taught English to children with various levels and abilities from the ages of 3 to 11

    • Faith kolegi

      Jan 2013 - Jun 2013
      Primary School Teacher

      Lesson planning, teaching 11/ 12 year olds English through a variety of methods.Used role play, smart board activities, to engage the students along with the standard books that they completed.

    • Millenium college dublin

      Aug 2013 - Sept 2013
      TEFL Teacher

      I taught English courses to adultsI added to the Curriculum by incorporating engaging activities to the class, for example, learning the past participle through music.I enjoyed researching and developing my lesson plans and engaging the students through group work, songs, role plays etc.

    • Castle Park School

      Nov 2014 - Jun 2015
      Daycare Supervisor

      Supervised children in the daycare facility from the ages of 3 to 12Planned a weekly timetable of events including stories/ cultural themes/ arts and crafts/cookery and exercise activities. Liaised with parents and other members of staff to ensure the successful running of the daycare facility.

    • DNG

      Aug 2015 - Sept 2015
      Receptionist

      Did Temping work as their Permanent Receptionist was awayReceptionist DutiesAnswering queriesDiary managementMeeting and greeting clients

    • AIB

      Sept 2015 - Mar 2016
      Bank Official

      I worked as a bank official in AIB stillorganWas the head cashier in this branch.Gave customers' excellent customer service and followed up on more difficult queries.Trained newer members of staff on the cash area.Organised currency orders.Worked successfully helping customers and other members of staff in the cashier area and on the floor.Successfully managed my time efficiently and effectively

    • Engineers Ireland

      Apr 2016 - Feb 2019
      Membership Administrator

      Processing paper applications in a timely and efficient manner . Assisting members gain membership through the various standard and non standard routes. Quality assurance, for example, checking Qualifications have been verified. Providing members with excellent customer service in writing, phone and in personAssisting at Board Meetings.Brainstorming new ideas through various projects such as the Excellence Through People CommitteeLiaised with other members of the team, for example, the IT team to provide a more efficient service for our membersHelped out at events, for example the 2017 SEAI Energy show at the RDS I managed the stand on my own and dealt with a wide range of queries successfully. Headed the Fire Officer project where I liaised with Fire Officers in the various county councils and encouraged them to gain membership and progress to the Title of Chartered Engineer.Headed the digitary initiative where I was responsible for implementing a process where students can verify their qualifications through a digital platform reducing the impact of paper applications. Show less

    • Revenue Commissioners

      Feb 2019 - now
      Clerical Officer

      Clerical Officer dealing with PAYE queries online, through the post and on phone.Dealing with a wide variety of cases and completing these to a high standard.Taking ownership of phone callsLiasing with other departments such as compliance, to ensure claims are valid. Using initiative, for example, if earning too much take off home carers credit as otherwise will be taxed at higher rate.Calculating reviews, for example, year of marriage review to determine whether more benefical to the tax payer to give them civil union credit or tax them as individuals for this year.Using attention to detail, for example, if separation occurs throughout the year I ensure the correct tax and credits are apportionedProcessing lump sum pension lodgments and providing tax relief on the tax payers highest rate of taxWon excellent performance award for excellent customer service and exceeding my targets Show less

    • Revenue (Ireland)

      Sept 2022 - now
      Executive Officer

      Liaising with the Pensions Authority and external stakeholders. Ensuring the approval of different pension schemes. Answering technical pension queries.Compliance project work

  • Licenses & Certifications

    • Income tax and payroll compliance

      Tax Institute