Sacha Bouma

Experience

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  Treasury Casino & Hotel

  Mar 2000 - Dec 2001

  Croupier
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  Royal Australian Air Force

  Jan 2002 - Jun 2003

  Airborne Electronics Analyst
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  Visy

  Jul 2003 - Nov 2003

  Customer Service Representative
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  Airservices Australia

  Nov 2003 - Oct 2016

  Managed a large 24x7 operation that delivered national services across Air Traffic Flow Management, Trackmaster, Pilot Briefing, the Data and Communications Centre and NOTAM office. I developed a new operating model and led a transformation to improve service delivery, efficiency and effectiveness outcomes. As a technical leader, I provided expert operational advice and guidance. As the Team Leader I managed twelve staff that were responsible for the management and national delivery of aeronautical information to industry, including liaison with government, airports and Defence. As an air traffic management specialist, I delivered pilot briefing; managed third party relay between air traffic control and aircraft (Flightwatch); and managed the data and communications centre for air traffic service messages nationally. As, the Check and Standardisation Supervisor, I was responsible for performance checks on staff, ensuring competency of all staff within the unit and led investigations on safety incidents.

  • Network Operations Manager / Line Manager / Supervisor

    Feb 2013 - Oct 2016

  • Aeronautical Information Services Team Leader / Editorial Coordinator

    Aug 2010 - Feb 2013

  • Senior Flight Information Officer / Check and Standardisation Supervisor

    Nov 2003 - Aug 2010
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  Airservices Australia

  Jun 2018 - Dec 2020

  Led the development and transition to a new People & Culture operating model as a result of an internal review and COVID-19 (including people, process and technology changes). Led advice on workforce strategy, recruitment and training priorities for Aviation Rescue and Fire Fighting – a team of some 900 staff at 27 locations around Australia. I worked closely with operations leaders to develop people strategies from strategic, pre-tactical and tactical phases of deployment. I established a high performing and cohesive workforce planning and rostering team and improved processes and technology. Acting periods between 1-9 months. Led the Human Resources, WHS, recruitment, leadership capability, performance management and support team. During my tenure I led and coordinated the national recruitment campaigns for Aviation Rescue and Fire Fighting. I managed dual senior manager roles and teams, creating a cohesive and high performing capability across all teams.

  • Business Change Manager

    Aug 2020 - Dec 2020

  • Workforce Deployment Manager

    Nov 2016 - Aug 2020

  • People Capability / Services Manager

    Jun 2018 - Jun 2020
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  Transurban

  Feb 2021 - Jul 2021

  Network Operations Lead
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  Endeavour Foundation

  Sept 2021 - May 2023

  Workforce Analytics and Design Manager
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  Life Without Barriers

  May 2023 - now

  Head of Workforce Planning & Rostering - Disability & Mental Health