Damon Stennett

Experience

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  Norburn Lighting and Bath

  Jun 1991 - Nov 1992

  Stocker And Showroom Installer

  Installed and removed lighting fixtures in the showroom; packed and delivered fixtures to customers, and kept stock warehouse clean.

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  Canadian Protection Service

  Nov 1992 - Feb 1994

  Security Guard

  Provided observation and protection of assigned sites.

• 

  Roland Canada Ltd.

  Dec 1993 - Apr 1994

  Stockperson

  Stocked shelves and packed trailers.

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  Core-Mark International

  May 1994 - Aug 1994

  Production Line Picker & Packer

  Picked products by order and packed them in conjunction with other line pickers in fast-paced production line.

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  Pacific Coastal Airlines

  Apr 1995 - Jun 1995

  Structural Repair Apprentice

  As a successful aircraft structures technician grad, I repaired and overhauled aircraft. Some of my tasks included manufacturing, modifying and repairing sheet metal parts, structures, skins, and panels to exacting tolerances, and using and interpreting manufacturers’ structural repair manuals.

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  John Motiuk - Lawyer & Barrister

  May 1996 - May 1997

  Driver & Process Server

  Chauffeured John to meetings and clients. Registered documents at various courts in the Lower Mainland. Served documents to defendants.

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  Newco Solar Solutions

  May 1997 - Sept 1997

  Installer

  Installed roller shutters, window film, window blinds, and screens.

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  West Bay Shipyards

  Oct 1997 - Feb 1998

  Boat Fairer

  Smoothing yacht hulls using torture boards, fairing compound, and battens.

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  United Automotive Distributors

  Jun 1999 - Feb 2000

  Delivery Driver

  Delivered automotive parts to garages and private buyers.

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  Advance Plastics Inc

  May 2000 - Aug 2000

  Assistant Operator

  Operated plastic injection molding machines, provided quality control for products, and did maintenance on the machines.

• 

  Langara College

  Jan 2003 - now

  The Client Services Manager is responsible for the delivery and support of IT solutions and services to the College. The manager oversees and implements the service portfolio by providing service management based on industry best practices, key measurements and continuous service improvements. The Client Services Manager identifies and leads cross-team ITSM strategies and processes to support IT services and increase cost-effectiveness. The manager is responsible for the service lifecycle.The Client Services Manager leads and oversees all aspect of the College Service Desk operations. In collaboration with the Associate Director, IT Operations, the manager executes the department's vision and strategy, promotes the best practices and standards, and provides leadership, guidance and mentorship to his/her team members. Show less The Service Desk Supervisor is responsible for overseeing and coordinating the day-to-day functions of the IT Service Desk. The supervisor will monitor the Service Desk ticket system to ensure an efficient and effective service by all computer support technicians and to ensure that all the Service Level Agreements (SLAs) are met. As part of the day-to-day operation, the Service Desk Supervisor will schedule shifts, prioritize requests, and direct requests to the appropriate IT team when needed. This position will also assist in development of new SLAs and maintain the IT Service Catalogue. Show less September 24 to October 12 to cover for Team Lead's vacationThe Team Lead, Client Services provides leadership in the planning, design, implementation and support of the desktop infrastructure of the College, which includes desktops, laptops, PDAs and printers. This position is also responsible for the overall function of the IT Service Desk, liaison with departments across the College, and for the development and implementation of project plans to ensure that the educational and administrative computer environments are both functional and highly available. This position is responsible for the supervision of various project teams in the IT department including assigning and scheduling designated IT staff. Show less July 16 to July 27 to cover for Team Lead's vacationThe Team Lead, Client Services provides leadership in the planning, design, implementation and support of the desktop infrastructure of the College, which includes desktops, laptops, PDAs and printers. This position is also responsible for the overall function of the IT Service Desk, liaison with departments across the College, and for the development and implementation of project plans to ensure that the educational and administrative computer environments are both functional and highly available. This position is responsible for the supervision of various project teams in the IT department including assigning and scheduling designated IT staff. Show less Under the general guidance of the Team Lead, Client Services, the Service Desk Coordinator (SDC) is responsible for overseeing and coordinating the day-to-day functions of the IT Service Desk. The SDC will monitor the service desk ticket system to ensure an efficient and effective service by level one and two technical support staff and to ensure that all the Service Level Agreements (SLAs) are met. As part of the day-to-day operation, the SDC will schedule shifts, prioritize requests, and direct requests to the appropriate IT team when needed. The SDC also assists in the development of new SLAs and maintains the IT Service Catalog. Show less January 22 to February 2 - Covering for Team Lead's vacationThe Team Lead, Client Services provides leadership in the planning, design, implementation and support of the desktop infrastructure of the College, which includes desktops, laptops, PDAs and printers. This position is also responsible for the overall function of the IT Service Desk, liaison with departments across the College, and for the development and implementation of project plans to ensure that the educational and administrative computer environments are both functional and highly available. This position is responsible for the supervision of various project teams in the IT department including assigning and scheduling designated IT staff. Show less June 26 to July 7 - Covering for Team Lead's vacationThe Team Lead, Client Services provides leadership in the planning, design, implementation and support of the desktop infrastructure of the College, which includes desktops, laptops, PDAs and printers. This position is also responsible for the overall function of the IT Service Desk, liaison with departments across the College, and for the development and implementation of project plans to ensure that the educational and administrative computer environments are both functional and highly available. This position is responsible for the supervision of various project teams in the IT department including assigning and scheduling designated IT staff. Show less

  • Client Services Manager

    May 2024 - now

  • Service Desk Supervisor

    May 2018 - May 2024

  • Acting Team Lead, Client Services

    Sept 2018 - Oct 2018

  • Acting Team Lead, Client Services

    Jul 2018 - Jul 2018

  • Service Desk Coordinator

    Mar 2012 - May 2018

  • Acting Team Lead, Client Services

    Jan 2018 - Feb 2018

  • Acting Team Lead, Client Services

    Jun 2017 - Jul 2017

  • Computer Support Technician

    Jan 2003 - Mar 2012