Aaron M Thurmon

Experience

• 

  Texas A&M University-Corpus Christi

  Aug 2006 - Dec 2010

  • Manage scheduling and reservation function for the University Center event spaces.• Supervise a staff of 4-5 student resources during evening shifts and serve as the escalation point for all departments.• Administer the event management software and virtual campus scheduling system. • Co-Lead a staff of 25 students in event space setup and tear-down activities.• Setup all audio and visual equipment for speaking engagements, concerts, and social events.• Provide first-level information desk support to students, guests, and staff.

  • Senior Student Manager

    Aug 2007 - Dec 2010

  • Student Manager

    Aug 2006 - Aug 2007
• 

  Island Ice

  Aug 2010 - Dec 2010

  Management Intern

  • Oversee daily business operations and increase sales 10% through innovative promotional strategy.• Develop logistics strategies to capitalize on seasonal demand changes.• Manage facility, inventory, cash flow, payroll, and accounting duties.• Supervise, train, and schedule staff.

• 

  H-E-B

  Jan 2011 - Nov 2011

  School of Retail Leadership Intern

  • Provide the premium retail environment through superior customer service and professionalism.• Build and execute sustainable processes and action-plans derived from store operations training.• Drive targeted sales and marketing projects to achieve 30% increase in gross profits.• Build and utilize sales reports for financial analysis and budget performance against plan.

• 

  Children's Health

  Apr 2012 - Nov 2013

  • Implement a Citrix-served digital system for storing and transmitting lab images. Project was on-time, under-budget by 18%, and reduced defects and wait time by 50% and 8% respectively.• Implement an enterprise web-based policy and procedure management solution with SSO and LDAP integration. Project was delivered under-budget and on-time under extreme timeline duress (7 weeks).• Manage deliverables and schedules for IT infrastructure-based projects using waterfall methodology. • Develop timeline, budget, scope, and documentation criteria for project manager scorecard.• Develop extensive SOW and Business Cases for strategic and operational project initiatives.• Host weekly Portfolio Review sessions that contribute to proper planning, scope & requirements development, and resource forecasting.

  • Project Manager

    Aug 2013 - Nov 2013

  • Project Coordinator

    Apr 2012 - Aug 2013
• 

  ACE Cash Express

  Dec 2013 - Jun 2014

  Project Manager (RIF)

  • Lead the requirements gathering and wireframe activities for an inaugural mobile app launch.• Develop a product catalog for defining distinct product offerings for eCommerce channels.• Own the IT sprint planning and release management processes for all IT functions.• Host monthly prioritization meetings with stakeholders to ensure technology-strategy alignment.• Develop project dashboards for optimizing portfolio prioritization and resource utility.

• 

  Digital Matrix Systems

  Oct 2014 - Jan 2016

  Project Manager

  • Managed the Decision Science program averaging 25 active development and implementation projects.• Drove a 25% increase in project capacity through execution of a resource allocation plan.• Ran daily stand-up meetings to identify and remove roadblocks and capture progress metrics.• Managed relationships between business partners and 10+ financial services clients.

• 

  Greyhound Lines, Inc.

  Feb 2016 - Jul 2018

  Project Manager

  ▪ Led a cross-functional project team consisting of 10 internal resources and 6 external vendors to deliver all work streams of a $1M Contact Center Transformation program.▪ Collaborate with SMEs to design and build virtual data center environments and interconnectivity.▪ Realized $1.9M in financial savings and cost avoidance.▪ Implemented Salesforce Marketing Cloud with 12 deliverables for transactional, operational, & loyalty data.▪ Revitalized an out-of-control SaaS solution to manage a fleet of 1600+ buses with real-time interfaces. Show less

• 

  Southwest Airlines

  Aug 2018 - now

  • Manage partnerships between 20 internal business Cohearts and 10 vendor resources.• Lead $20M Sky Suite Enhancements Program to modernize production of the SWA flight schedule.• Lead 6-year SkyWORKS Schedule Editor product delivery and retirement of its predecessor.• Deliver $137M annual value through new capabilities of Adapt Optimization product.• Lead Customer & Commercial discovery for 1K/5K and 24-Hour Operations initiatives.• Mentor Project Specialist and collaborate with peers on vocational project management best practices. Show less

  • Senior Project Manager

    Nov 2021 - now

  • Project Manager

    Aug 2018 - Nov 2021