Prince Ian Aragones

Experience

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  Systemantech Inc.

  Jul 2010 - Jan 2012

  Technical Support Engineer

  Project & Assignment Description• Provides technical support thru remote using Remote Desktop connection, VNC and other remote desktop applications. Support thru phone and onsite to computer users; identifies and repairs problems, installs hardware and software. • Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity.• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation.• Knowledgeable on I.P. phone configuration and different email configuration such as Microsoft Outlook 2007, Outlook Express and Mozila Thunderbird. • Setting up Global Financial Solutions to all branches of East West Bank’s teller system. Show less

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  Sutherland Global Services

  Jan 2012 - Jun 2012

  Technical Support Engineer

  Project & Assignment Description• Provides technical support thru remote using Remote Desktop connection, VNC and other remote desktop applications. Support thru phone and onsite to computer users; identifies and repairs problems, installs hardware and software.• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, network virus inoculation.• Consistently ensure all open tickets and live chats are managed and supported appropriately till closure. To answer and reply to phone calls on Technical related issues on the assigned ticket.• Maintain a professional level of understanding of multi-user and network operating systems and the most commonly used office software application packages identified in the IT services catalogue. • Configuration of Avaya I.P. phones. Show less

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  I.T. Managers Inc.

  Jul 2012 - Feb 2013

  Technical Support Engineer

  Project & Assignment Description• Provide technical support to Chinatrust clients regarding the banking system thru phone, email and onsite support. We go onsite to the client to give the appropriate support that they requested. We do also installation of the banking system to the client.• Answering phone calls from end users (internal or external Calls)• Answering email from user base / customer base• Provided documentation and utilities to find information• provided tools and techniques to determine and sometimes resolve specific faults sing logic and accumulated knowledge to determine and resolve minor faults and user issues• Creating documentation• Providing general IT assistance with relevant systems• Training end users (over the phone, one-on-one, workshop as appropriate). Some travel involved Show less

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  Prime@Technology Specialist Inc.

  Mar 2013 - Jun 2013

  IT Helpdesk Analyst

  Project & Assignment Description• Conducts initial diagnostic of problems reported by Business Centers/users related to software and other existing bank’s system application such as Finacle system, Lotus Notes, PSI, Net meeting and remote desktop software.• Provides support/assistance to Business Centers/users in the operations of standard application systems and remote application systems.• Conducts initial troubleshooting of application systems problems reported by Business Centers/users.• Log all calls received in the TSRM• Reply to all email inquiries received by the IT Helpdesk lotus notes mail• Receive and log requests and complaints from systems users and ensure that the same are immediately conveyed to the proper ITG personnel or service provider• Immediately respond to problem calls. If HDO neither knew the solution to the problem nor provided with a procedure, should refer problems to appropriate ITG unit.• Monitor the status of problems received within the day until they are resolved and take note of the solutions. At the end of the shift, pending received calls should be turned over to the next shift for follow-up and/or resolution.• Coordinates with other ITG departments in resolving complex problems which are beyond their knowledge. Show less

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  Century Properties Inc.

  Jun 2013 - Apr 2015

  I.T. Specialist

  Project & Assignment Description• Manage IT Infrastructure for Century City Mall that includes: Network (LAN\WAN), Firewall and VPN connectivity, WiFi Systems, SAP Servers (user creation, alteration and transport), Web Server, Parking Management and Parking Guidance Server, Cinema Ticketing Server (online ticketing) and Untangle Servers. PABX and CCTV.• Knowledgeable in Active Directory, installation and deployment.• Assisting with the support of all aspects of LAN-based networking.• Assisting in the installation and maintenance of all computer hardware and software.• Assisting with the installation and maintenance of voice system to support call flow; usually limited to cabling, phones, headsets and software.• Cabling new and existing locations for new network, phone or other equipment.• Repairing or upgrading computer systems as needed.• Administer helpdesk systems. Logs, tracks and closes tickets.• Participating in project-related and operational support of day-to-day responsibilities as directed.• Providing tier 1 and 2 level support on hardware and software technical issues. Show less

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  Accenture

  May 2015 - now

  Associate Manager

  Project & Assignment DescriptionDirectory Services Application AdministrationActivities that enable and maintain the main functionality, reliability, and security of the underlying directory application. This mainly addresses Print & File services, Authentication services, Administrative audits, Group policy.Directory Services Infrastructure ManagementMaintaining the core directory application functionality and availability as it relates to the logical and physical infrastructure required for normal operation. This includes maintenance of logical and physical sites within the directory, mapping of IP subnets to the logically defined directory sites, schema and replication management, site and services management, etc.Domain Controller ManagementCreation of additional domain controller in an existing domain, testing to ensure domain controllers are functioning correctly, adding domain controllers to remote sites, decommissioning of domain controllers, renaming domain controllers.DNS ManagementDomain hosting, DNS management and administrationPrivileged Account AdministrationManage provisioning of privileged user access to IT Infrastructure components in a controlled manner.File & Print AdministrationManagement of file storage and associated infrastructure (i.e. network shares on network drives for personal and shared folders) and ensuring this file storage is backed up and recoverable. Management of the Print infrastructure (i.e. print servers).Active DirectoryActive Directory Federation Services (ADFS)LDAPRemote Authentication Dial-In User Service (RADIUS)Microsoft Certificate AuthorityMicrosoft System Center Operations Manager (SCOM)Microsoft Forefront Endpoint ProtectionMicrosoft Forefront Threat Management GatewayMicrosoft Exchange Online Protection (EOP) – Email Anti-Virus / Anti-SpamWindows Server 2000 (32-bit)/2003 (32/64-bit)/2008 (32/64-bit)/2012 (64-bit) Show less