Carrie Freeman

Experience

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  MetCredit

  Jan 1995 - Jan 1998

  Collector & Senior Skip Tracer

  Third party collections for major financial institutions including but not limited to personal loans, student loans and VISA in a highly results driven environment Daily review of all assigned accounts; presenting and implementing solutions to exceed monthly quotasReview problem accounts and prepare file for further legal action, working closely with the legal department to achieve the highest level of return and success Worked with debtors to collect payment in full or work out payment plans in accordance to company guidelines; including reviewing financial statements in order to ensure debtor utilized every option availableOversaw a department of 7-8 skip tracers; including coaching, mentoring and review of problem accounts. Offering solutions to obtain monthly goals Show less

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  Western Tire Shredders Ltd.

  Jan 1999 - Jan 2002

  Office Manager

  Payroll, benefit claims and WCB. Reviewed potential employees, completing initial interviews and was the main contact between employees and head officeGovernment of Alberta recycling forms and documentation submissionsScaling of recycling trucks; completed necessary paperwork (i.e. shipping reports, bills of lading), dispatch Accounts Payable & Accounts Receivable

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  ADT

  Jan 2002 - Jan 2002

  Collections - Temporary Position

  Contact customers regarding overdue accounts; ensuring a solution is met to avoid further actionWork within 30, 60, 90 day guidelines in the debtor queue; allowing for the highest volume of outgoing calls Review debtor report daily and follow up with P2P (promise to pay) accounts accordinglyCancelling accounts due to non-payment and ensuring all contractual obligations are met prior to closing accountEscalate problem accounts to the Collections Manager for accounts over 90 days past due for further action Show less

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  Mike's Hi-tech Transmission & Auto Repair

  Jan 2007 - Jan 2008

  Office Manager

  Accounts Payable & Accounts ReceivableCollection of all past due accounts; phone calls, emails and demand letters issuedPayroll, WCB and any other employee related issues Bank deposits and account reconciliationsCompletion and submission of out of province inspection and safety forms

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  Prospera Equipment Finance

  Mar 2010 - Sept 2015

  Manager, Administration

  Create, audit and approve all new documentation and funding submissions daily ranging from $50K to $5MM; ensuring all credit conditions have been adhered to.Audit all new business booked into leasing system to ensure zero errors.Securitization selection and submission, averaging $10MM per draw, including extensive audits, risk mitigation and responding to audit queries.Month end balancing and auditing of new business in a time sensitive, deadline driven environmentCommission reporting for all sales executives.Maintained relationships with several strategic lenders; providing documentation and administrative assistance on externally approved deals.Complied with corporate, P.P.S.A. (Personal Property Security Act) and federal regulatory guidelines; resulting in consistently clean internal and external audits.Supported testing, debugging and training during a major update to lease database/adjudication and accounting programs; resulting in smooth transition.Monitored delinquent insurance policies on all leases, ensuring an active policy was collected; review of problem accounts to determine next steps. Invoicing and collection of administrative fees assessed to customers due to lack of registration, payment date changes and other administrative related charges. Monitored fee report (debt report) to ensure the collection was done in a timely fashion. Collaborate with Credit, Marketing (Sales Support), Sales, Treasury, Credit Risk, Accounting and Car Leasing departments; ensuring deals are finalized, compliant and completed efficiently.Advised and assisted the sales and sales support team on an ongoing basis with new deals, existing customers and potential issues relating to the competitive nature of the industry.Managed staffing requirements for the Administration Department including hiring, training, coaching, sales counseling, solutions sharing, performance tracking, disciplinary action and terminations. Show less

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  ATB Financial

  Sept 2016 - Jun 2018

  Lead a team of 10 direct reports, providing day to day support while ensuring all Service Level Agreements are met.Ensure all Production Orders, Bank Confirmations, Requirements to Pay and Bill Payment Recalls/Trace Requests were all completed within the timelines given from the requesting parties.Implement various initiatives to provide the best possible service to our customers while ensuring full support of all business partners. Conduct regular one on ones and team meetings. Handle all training, coaching, performance management and recruitment. Continually use Lean Methodology to ensure continuous improvement of all team processes. Show less

  • Senior Team Lead - Trace & Investigations

    Feb 2018 - Jun 2018

  • Business Focus Lean Management Support Coach

    Nov 2017 - Apr 2018

  • Team Lead - Search & Registrations

    Sept 2016 - Feb 2018
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  Dynamic Capital Equipment Finance

  Jun 2018 - Nov 2022

  Training, coaching and performance management of the Sales Support Associate team.Prepare training and process guides, ensuring full training of the Sales Support Associate team. Loan/Lease preparation including: creation of payment amortization schedules, conducting collateral /debtor lien searches to ensure clear title, and preparation of loan/lease documents.Transaction closings including: PPSA registrations, collection of all necessary closing requirements, ensuring that all insurance requirements are met.Prepare all documentation and funding requests for our Third Party Originators, maintaining a high level of service throughout the transaction. Show less Documentation and funding audits of all house deals stemming, ensuring policy is adhered to.Loan/Lease preparation including: creation of payment amortization schedules, conducting collateral /debtor lien searches to ensure clear title, and preparation of loan/lease documents.Transaction closings including: PPSA registrations, collection of all necessary closing requirements, ensuring that all insurance requirements are met.Prepare all documentation and funding requests for our Third Party Originators, maintaining a high level of service throughout the transaction. Perform all necessary Office Manager duties for the downtown Calgary office including but not limited to service requests, ordering, staff inquiries and all building communications. Show less Loan package preparation including: creation of payment amortization schedules, conducting collateral /debtor lien searches to ensure clear title, and preparation of loan/lease documents.Transaction closings including: PPSA registrations, collection of all necessary closing requirements, ensuring that all insurance requirements are met.After sale service including: maintenance of loan files, providing loan balances, assisting in equipment sales, and discharges.Maintain a high level of communication and rapport with the Account Managers, Administrative Assistants, and clientele. Show less

  • Operations Manager

    Aug 2021 - Nov 2022

  • Sales Support Manager

    May 2019 - Aug 2021

  • Sales Support - Team Lead

    Jan 2019 - May 2019

  • Documentation Specialist

    Jun 2018 - Jan 2019