Osama Albakhit

Experience

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  Professional engineer academy

  Jan 2014 - Jan 2015

  Support Engineer

  -Coordinated [implementation] and [support] team activities to smooth implementation of [academy] policies-Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.-Offered expertise on employee and business development plans to enhance implementation and routine oversight.

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  Omnix International

  Jan 2015 - Dec 2019

  Software Quality Engineer and business support

  leading the implementation process and delivery system for all end users ( More than 100 User )On-site implementation Lead and project management abilities, methodical and skilled at building consensus across high-performance teams.Provided second-level support for all server class systems preparing all documents regarding to service request and release notes , and give the clients best practice and solutions.Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.Enhanced system performance by evaluating and correcting various hardware ( tablet) and software (CRM) problemsTest and reviewed all business requirements and quality before release Worked closely with software development and testing team members to design and develop robust solutionsWell Quality Control Inspector proficient in documentation, reporting and compliance standards عرض أقل

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  Polaris Technology Ltd

  Jan 2020 - now

  Software Quality Engineer

  Meeting with customer to validate that system specification will meet the requirements. Follow up system development Process. Review system acceptance plane and testing plan with Quality Auditing System, Employee Suggestion and Complaints System, Customers Satisfaction System, Employee Satisfaction System. Business process re-engineers. Working on the organizational structure.Working on the organization, Position, responsibility, views for all users.. Execute set of training course for Strategic planning, Total quality management, Organization development. On Site Client Employees Training for managerial communication System. On Site Support. Quality Assurance Testing Services and Services modification.System Management and Administration. On Site administration for managerial communication system. Working on Jira system to document the ways of solving the problems faced the system users to reference in case if repetition the problem more than once عرض أقل