Colin Fitzpatrick, CSM

Experience

• 

  Atlantic Coast Consulting, Inc.

  Sept 2012 - Oct 2012

  Client Manager

  Delivered in-person customer service to Verizon Business clients, promoting high-quality Verizon services and facilitating smooth transitions from other providers.

• 

  Mapcom Systems

  Feb 2013 - Oct 2019

  Managed M4 Solutions platform for comprehensive workforce and network management, overseeing physical and logical aspects of fiber, coax, and copper networks. Skillfully managed resources, project schedules, and budgets ($500k-$1M), assisting Product Managers in development, testing, and implementation. Evaluated software solutions for project fit, conducted client and staff training on M4 Software Suite, and provided recommendations for optimal project outcomes. Led GIS analysis services by collecting, organizing, and analyzing geographic information, preparing maps and web-mapping applications. Collaborated with solution delivery, development, and marketing teams to address project challenges and generate innovative solutions through data visualization approaches. Spearheaded the creation of diverse cartographic, graphic, and visual information displays for projects, designed customized web mapping applications, implemented automation models and scripts, and optimized geospatial workflows for enhanced efficiency.

  • Project Manager

    Sept 2014 - Oct 2019

  • Project Coordinator

    Feb 2014 - Sept 2014

  • Digital Cartographer

    Feb 2013 - Feb 2014
• 

  S&P Global

  Oct 2019 - now

  Guided a global team through all Scrum ceremonies, streamlined collaboration across multiple teams to ensure seamless software releases, resulting in a remarkable 70% reduction in production bugs for the year. Revamped a product support operation through documentation and training, saving over 1000 hours annually. Additionally, managed a community of practice to maintain application consistency across development teams and contributed to production support by analyzing issues for root causes and re-triggering endpoints. Show less

  • Release Train Engineer

    Apr 2023 - now

  • Scrum Master

    Jun 2021 - Apr 2023

  • Business Systems & Business Analyst III

    Oct 2019 - Jun 2021