Mark Elizondo

Experience

• 

  Cisco

  Dec 2000 - Jul 2008

  Manufacturing Engineer III

  ▪︎Audits of new and existing suppliers and submit reports to commodity managers▪︎Coordinated the qualification of 2nd source printed circuit board vendors for cost savings and to reduce risk incase of decommits or product defects▪︎Troubleshoot and drove to resolution technical and operational issues; conducted post-mortems▪︎Analyze bad board bone pile (component failures, rework and test history) and present finding to the leadership team to determine potential exposure should units need to be scrapped▪︎Owned postproduction inspection and testing of Cisco 7200 routers for Japan customer base. Reduced defective equipment escaping to the field by 25%▪︎Received STAR award at Cisco System for leadership in consolidating supply chain partners by qualifying new vendors and moving production from site-to-site Show less

• 

  TiVo

  Jul 2008 - Oct 2009

  Senior Manufacturing / New Product Introduction Engineer

  ▪︎Built and tested new DVR products in a lab setting, consistently meeting deadlines for internal and external customer specifications▪︎Performed supplier audits and recommended best choices for new vendors▪︎Managed relationship with the refurbishment depot and call center to improve customer satisfaction; strong sense of product quality, customer empathy

• 

  F5 Networks

  Jun 2012 - Nov 2014

  Manufacturing Engineer

  ▪︎Identified product defects and test failures at the factory and implemented corrective action plans to eliminate defects and improve test yields. Worked closely with F5 Test Engineering and Quality Engineering groups ▪︎Created work instructions documenting assembly and test procedures. Managed fixtures and cabling used to test and assemble products▪︎Owned pack out procedure where equipment was boxed, documentation and accessory kits added and shipped to customers

• 

  Quality Container Company

  Jan 2015 - Mar 2016

  Plant Manager

  ▪︎Responsible for daily operation of plant, managed 15 direct reports▪︎In charge of plant safety program▪︎Cut costs and improved quality of raw materials for spiral composite cans; labels, paperboard, glue, plastic lids and metal end caps▪︎Set daily production targets for scrap

• 

  OPEX Corporation

  Sept 2018 - now

  Field Service - Check and Document Processing

  ▪︎Interface directly with customers daily, in-person or remotely. Provide professional and courteous service. Train operators on best practices▪︎Work from a home office located within the territory when not out in the field. Travel up to 50%▪︎Collaborate with the customer IT team to develop and implement system upgrades, ensuring seamless integration and minimal disruption to daily operations. Implement group policies to standardize configurations and enforce security measures across the Windows 10 environment.▪︎Upsell software features to customers Show less