Yvonne Knupp

Experience

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  AHV Ausgleichskasse Luzern

  Jan 2004 - Jan 2007

  Auditor
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  Löwenfels Partner AG

  Sept 2007 - Oct 2013

  Head of Project Management, Lead IT Project Manager

  As an experienced Project and Product Manager, I have successfully built and led a team of 3 project managers, I managed multiple software development projects and oversaw up to 30 developers and engineers, negotiated project portfolios with a value of up to 5 million CHF annually. I monitored ongoing projects, and ensured their successful implementation within time, budget and scope. I have also demonstrated expertise in analyzing tenders, creating project plans, managing projects from start to finish, and representing the business unit in project committees with customers. Additionally, I have contributed to the recruitment of new employees and supported in creating the business unit strategy with my strategic mindset.• Built and led the business unit "Projects and Products".• Led and coached a team of 3 project managers.• Built industry-specific expertise and transferred knowledge on business processes and project management methodologies.• Negotiated project portfolios with customers.• Monitored ongoing projects and took corrective actions in case of deviations.• Planned the project scope and process in consultation with customers, subcontractors, and internal departments.• Managed projects from start to implementation while creating concepts and analyses, and presented them to customers.• Represented the business unit in project committees with customers.• Collaborated with the business unit leadership and HR to recruit new employees.• Supported in creating the business unit strategy. Show less

• 

  Bucherer AG Switzerland

  Nov 2013 - Jan 2016

  IT Project Manager, Application Specialist

  As an IT professional, I was responsible for leading, coordinating and implementing new projects, as well as managing change requests between internal and external process owners and clients. I possess both the technical expertise as well as profund knowledge in the relevant business topics required to independently analyze, specify, implement and test change requests, and have extensive experience in analyzing and resolving errors. With a strong focus on system integrity, I was dedicated to ensuring the smooth operation of HR applications and their integration with external systems. Additionally, I acted as a deputy for the IT project leader in the area of ERP finance.• Led, coordinated, and implemented new (partial) projects.• Coordinated and planned change requests between internal and external stakeholders.• Independently specified, implemented, and tested HR system extensions and interfaces.• Ensured HR system integrity and integration into the ERP system.• Managed relationships with external suppliers and vendors.• Troubleshot and resolved HR system errors in collaboration with internal and external partners.• Provided 2nd level support and coordinated 3rd level support with supplier of ERP software.• Created and maintained software, testing, operating, and user documentation. Show less

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  MediData AG

  Feb 2016 - Jul 2018

  Product Strategy Manager

  As a seasoned product manager, I successfully led the development and strategic positioning of the new data exchange platform "MediData Netz", which served as the foundation for existing and future products. I excelled in identifying, planning, and executing necessary activities related to product development, collaborating on strategy development and innovation, and addressing platform-related issues. With a strong focus on developing fundamental platform concepts and marketing strategies, I also led the development of radiographic image data exchange solutions, conducted market analyses, and examined standards. My expertise in managing product portfolios and roadmaps enabled me to develop decision-making foundations for product reviews and periodic assessments.• Identified, planned, and executed necessary activities related to product development.• Collaborated on strategy development and product innovation while considering the requirements and needs of management, customers, the market, and future trends.• Developed fundamental platform concepts such as pricing, user/role/rights, notifications, billing, UX/UI, and special customers.• Developed marketing and communication strategies and tactics to promote the platform.• Conducted market and stakeholder analyses, including surveys of key customers, to better understand the needs and requirements of the target audience.• Developed the product strategy while considering potential scenarios and analyzing industry standards.• Supported the management of the product portfolio and roadmap by developing decision-making foundations for maintaining and periodically assessing the product portfolio and collaborating on product reviews. Show less

• 

  Curaden Global

  Aug 2018 - now

  Leading the Product Development and Operations team within Curaden's Digital Sales department, I oversee a complex e-commerce ecosystem encompassing 40 B2C webshops, 10 B2B webshops, and 3 mobile applications. These applications support dental professionals in motivating their patients to prioritize oral health care.Mentoring and empowering my team of four application managers, I leverage my experience managing complex IT projects, handling diverse internal and external customers, and applying agile methodologies. This fosters a thriving team environment and continuous improvement in our workflows.We ensure seamless operations across all platforms. This optimizes the customer experience, drives sales growth, and streamlines maintenance for our extensive e-commerce landscape. Through close collaboration with internal experts (marketing, UX, design, IT infrastructure) and our global partners, we achieve a state of the art experience for our customers.• Leading a team of 4 application managers and Scrum Product Owners• Oversee several projects improving e-commerce webshops (user experience, connection to ERP and CRM systems, improving management of products and shops) and building dental prevention apps for Android and iOS. • Ensure daily operations of 50+ global webshops• Optimize software development processes across several suppliers local and overseas• Introduce project planning and priorization methods• Ensuring compliance with legal and regulatory requirements• Understanding and staying current with healthcare industry trends, including regulations and technology advancements. Show less As Head of Curaden Applications, I lead product development and strategy for healthcare software, collaborating with cross-functional teams to ensure alignment with company goals. I lead the entire product lifecycle from concept to launch and post-launch support, manage the product roadmap, and oversee software development by using agile methodologies. I create marketing materials, develop sales strategies, and implement cross-functional processes while staying up-to-date with healthcare industry trends. My extensive experience ensures that our Curaden Applications meet customer expectations and achieve company goals whilst staying within budget, time and scope.• Leading the product development and execution of product strategy for healthcare software products ensuring alignment with company goals• Overseeing the entire product lifecycle from concept to launch and post-launch support• Identifying customer needs, conducting market research, and ensuring the product meets the needs of customers• Developing a product roadmap, defining the product's features and functionality• Overseeing software development and quality assurance• Interacting regularly with stakeholders to gather feedback and share updates• Ensuring compliance with legal and regulatory requirements• Understanding and staying current with healthcare industry trends, including regulations and technology advancements. Show less While leading our Practice Management Software, I oversaw and managed a business unit, selling industry-specific healthcare software in Switzerland and internationally, including services, hardware, and network infrastructure. I developed product portfolios, renewed existing practice management systems, and launched new ones into the market by leading international development teams. Additionally, I repositioned the products in the market, optimized operational processes, and created new products for online appointment booking. My experience in developing and implementing marketing strategies and sales tools and leading international project teams make me an asset to any organization.• Managed the Business Unit Medicloud on a day-to-day basis and oversaw 4 direct reports.• Sold industry-specific software in Switzerland and internationally, including services, hardware, network, infrastructure, client/server, local and online backup, and end-user support.• Renewed the existing practice management system by leading an international development team.• Launched a new web-based practice management system into the market, leading an international development team in Sofia and Mannheim.• Defined and implemented marketing strategies and sales tools, developed contracts and pricing, and conducted customer surveys and workshops.• Created a new cloud-based product for online appointment booking, gaining customers and practice rating.• Repositioned the company in the market, built a sales organization, and optimized operational processes while supporting existing customers. Show less

  • Team Lead Product Development and Operations (Digital Sales)

    Jun 2023 - now

  • Head of Curaden Applications

    Jan 2023 - May 2023

  • Head of Practice Management Software

    Aug 2018 - Mar 2023