Tam Ho

Experience

• 

  Bank of America

  Jun 2006 - Jun 2007

  Head Teller
• 

  Regions Financial Corporation

  Jul 2007 - Aug 2014

  Branch Team Leader/Officer
• 

  Citi

  Sept 2014 - now

  - Drive/develop technological builds that enhance KYC REM oversight and consistency (various reports, Archer, CitiKYC enhancements)- Work closely with various KYC functions (ACRM Line of Business, Policy, Design, Regional REM Hubs, Learning and Development, QC) and business stakeholders to resolve issues, provide guidance and work collaboratively for the benefit of the program.- Drive re-engineering efforts, projects and continuous improvement initiatives.- Assist in the creation of an escalation framework to raise high risk items identified in a KYC profile to KYC Seniors. - Supervise the creation, enhancement and delivery of various metrics and reports that support the management of the KYC REM program to ensure successful implementation of the REM redesign. - Work with KYC Policy and KYC Design teams to develop strategies to improve the execution of CitiKYC system enhancements. - Oversee Time Study to better allocate resources and manage capacity. Show less

  • Technology Lead Business Analyst - VP

    Apr 2022 - now

  • Business Senior Analyst - AVP

    Dec 2020 - Apr 2022

  • Senior Compliance Analyst - AVP

    Jan 2018 - Dec 2020

  • Intermediate Compliance Analyst - Officer

    Jul 2016 - Dec 2017

  • Compliance Analyst - Officer

    Sept 2014 - Jul 2016