Nikki Alford

Experience

• 

  Ameristar Casino Resort Spa St. Charles

  Dec 2004 - now

  Maintain a thorough knowledge of competitors’ player tracking and all casino marketing programs to ensure Ameristar continues to offer a superior program. Ensure the highest quality customer service standards are met in the Rewards Club, including repair and maintenance of club amenities and employee friendliness and customer retention. Manage and develop the rewards program, including attainment of player development, tracking goals and guest satisfaction standards. In concert with the special events staff, host and facilitate all rewards club events, ensuring profitability goals are met and productivity reports are created and forwarded to the Director of Marketing. Guides staffs in interpretation of complimentary policies to ensure consistent practice in rewarding tracked players for various levels of play; review all complimentaries, ensuring proper usage. Show less Lead and develop Cage Supervisors to strive and excel in a positive work environment.Safeguard Ameristar Assets through supervision and being knowledgeable in Cage operations, Policies, and Regulations. Maintain, adjust, and monitor weekly schedules to assure proper staffing and functioning of the Cages.Resolve guest and team member issues in a manner that keeps satisfaction to its utmost degree.Maintain and Create Excel Spreadsheets for Cage Operations and assure data is always up to date and accurate.Build relationships by effectively communicating with both internal and external guest.Adaptability and ability to work under pressure. Show less

  • Revenue Audit Manager

    Jun 2021 - now

  • Marketing Manager

    Nov 2019 - Jun 2021

  • Cage Shift Manager

    Oct 2015 - Nov 2019

  • Cage Cashier and Cage Supervisor

    Dec 2004 - Oct 2015