Bronia Kyomukama

Experience

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  Kabarole Research & Resource Centre

  Jun 2014 - Feb 2015

  Volunteer Trainee

  -Facilitate trainings’ on Gender Based Violence in communities. -Planning, coordinating and reporting on field activities. -Conducting radio talk shows to sensitize the public on Gender Based Violence-Provide field visits to communities to ensure that project activities are implemented as intended. Managing and accounting for allocated resources. -Administrative roles; these included typing official documents e.g. letters, internal memos and brief reports, attending meetings, typing out minutes and running the front desk by welcoming and attending to clients appropriately -Documentation like field reports Show less

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  Kahwa 2Go Café and Restaurant.

  Aug 2015 - Dec 2015

  Front Desk Officer

  -Receive customers’ orders and communicate them to the chef in the kitchen-Issue bills, receive cheques and issue receipts to customers-Offer quality customer care to clients including welcoming, greeting and listening to customers.-Ensure proper hygiene of the cafe to contain the comfort of the guests.-Safeguard cash in the cashiers till and ensure books of accounts balance at the end of a shift.

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  ISON BPO

  Jan 2016 - Jun 2019

  Customer Service Representative

  -Responsible for responding to customer inquiries, queries and requests.-Upselling clients products.-Delivering excellent customer care experience

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  Sama

  Feb 2020 - now

  Boost employee satisfaction and morale by developing and implementing strategies that strengthen the connection between our team and the organization. Foster a sense of belonging through DEI initiatives, facilitate open communication, identify opportunities for professional growth, and collaborate with leadership and other departments to create impactful development programs. Conduct surveys and assessments to gauge employee sentiment, promote an organizational culture aligned with company’s goals and mission, support wellness programs for enhanced mental well-being, and spearhead company-wide communication through newsletters. Show less

  • Employee Engagement Specialist

    Sept 2023 - now

  • Employee Engagement Associate

    May 2022 - Nov 2023

  • Team Leader

    Feb 2020 - May 2022