Emma Nicoletti

Experience

• 

  Orange

  May 1998 - Dec 2000

  Data Input Clerk (acting Reports Co-ordinator)

  Working in the mobile phone test centre I produced daily and monthly reports on SAP and Microsoft Access sending them to internal departments and onto 3rd party manufacturers. I logged and updated new batch information in MS Excel and MS Access checking for any inaccuracies and maintaining the physical records.

• 

  Phantasia Ltd

  Jan 2001 - Oct 2006

  Senior Office Administrator

  Phantasia are a provider of IT and telecommunications solutions. I worked on the sales, purchase and nominal ledger accounts, processing orders, invoices, and payments. Purchased IT equipment and maintained relationships with suppliers to get the best possible prices. Implemented, marketed, managed, and maintained the Phantasia website and e-commerce website.

• 

  Canon EMEA

  Jan 2007 - now

  Applying PRINCE2 methodology to all projects from initiation to closure. Planning, delegating, monitoring, and controlling all aspects of a project, collaborating with internal and external stakeholders to achieve the projects objectives within the agreed project tolerances. Managing every aspect of a Client’s MPS (Managed Print Service) through the contract lifecycle using ITIL methodology. Ensuring that the service achieves agreed KPI’s and SLAs, the Client’s return on investment is maximised and value is realised. I maintain and develop accounts looking at CSI (Continual Service Improvement) and provide excellent customer service through contract management delivery. Provided excellent customer service working directly with the client and internal teams within Canon. I took ownership of queries seeing them though to resolution, managed day to day queries, provided contract information to the client and attended client account reviews. Gained experience in project deployments and PRINCE 2 methodology. Closely working with the CBC Manager I kept a detailed log of all CBC business outstanding and invoiced, producing weekly top deals forecast reports in Oracle and monthly unit forecast reports for the BDM.Managed the day to day running of the local office and equipment and organised meetings and events.

  • Project Manager

    May 2023 - now

  • Client Services Manager

    Mar 2015 - Feb 2024

  • Client Liaison Officer

    Jan 2009 - Mar 2015

  • Sales Coordinator

    Jan 2007 - Dec 2008