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Michael Gouws

Michael Gouws

Junior PC and Network Support Technician

Followers of Michael Gouws453 followers
location of Michael GouwsPolokwane, Limpopo, South Africa

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  • Timeline

  • About me

    Executive Leadership in Information Technology Innovation and Operations.

  • Education

    • Microsoft

      2008 - 2008
      MCITP Microsoft Certified Information Technology Proffessional

    • Polokwane High School

      1996 - 2000
      Grade 12

    • University of South Africa/Universiteit van Suid-Afrika

      2012 - 2015
      National Diploma in Information Technology Information Technology NQF 6 Diploma

      30 Module Information technology university diploma covering everything from business management, to financial accounting, to business and systems analysis as well as application development, database administration and IT management.

    • North-West University / Noordwes-Universiteit

      2010 - 2010
      Project Management PMBOK Certificate

    • University of South Africa/Universiteit van Suid-Afrika

      2017 - 2019
      Bachelor of Technology - BTech (Advanced Diploma in IRM) NQF 7 Information Technology NQF 7

    • North-West University / Noordwes-Universiteit

      2011 - 2011
      Middle Management Program NQF 6 Business Administration and Management, General

      Activities and Societies: Distinction in Financial accounting Financial accountingMarketing managementFinancial managementOperational ManagementIT ManagementLabor Relations

  • Experience

    • Pronetix cc.

      Feb 2001 - Jul 2001
      Junior PC and Network Support Technician

      General Desktop, server and Novell active directory support.Network installations and Incident support.Printer and POS installations and support.

    • UC Computers

      Jul 2001 - Jul 2003
      Technical Manager

      General IT SupportIT Resources and technician managementDaily Calls and SLA managementNetwork and Technical analysisDesktop, network and server support

    • Espri Computers

      Aug 2003 - Dec 2007
      Technical Manager

      • Overall IT client support• Managing of IT resources and technicians• Daily callout management• Weekly callout and revenue reports • Weekly technician performance trend reports• Management of Client SLA’s• General Management duties• Marketing management• Technician training and leadership transfer• Network and Technical Analyst• Desktop and Server support

    • IT-Experts

      Jan 2008 - Feb 2009
      Senior Technician

      • Client IT support and SLA Management• Network and Technical Analyst• Desktop and Server support• Business Continuity and DR• MS Active Directory support and maintenance• General IT Duties as per job requriement

    • Anglo Platinum

      Feb 2009 - Apr 2016

      • Eastern Limb Anglo Sites IT Infrastructure support and management of 7 Sites• Directing Eastern Limb Industrial IT Support personnel• Maintaining and management of operations level agreements and service level agreement per site• Management of business continuity and disaster recovery• Management of Eastern Limb Industrial IT technicians and resources• Management of Eastern Limb Industrial IT Projects• Design and implementation of new management strategies• Daily helpdesk incident and SLA management• Monthly performance trends and summary reports• General IT management duties• Implementing, maintaining and enforcing business IIT strategies• Leading eastern limb optimizations and standards • Strategic technical resource planning (HR.) around standby and leave schedules• Project OPEX and CAPEX spending assistance• IIT Hardware Total Cost of Ownership and quantity accountability• Customer satisfaction management• Reduction of incidents and increase in preventative maintenance• Protection services/Time and Attendance IT systems management and consultation Show less

      • IM Systems Analyst/Acting Information Services Manager(ISM)

        Jan 2014 - Apr 2016

      • IM Systems Administrator/Technical Team lead

        Feb 2009 - Dec 2013

    • Anglo American

      May 2016 - Sept 2024
      IIT Infrastructure services Specialist

      Eastern Limb Industrial IT Infrastructure support, services, Projects and new Technologies.

    • Intuate Group and Subsidiaries

      Oct 2023 - now
      Executive of IT Operations and Innovation

      International award winning Innovation teamHeading Innovation and R&D departmentHeading Operational teams focusing on Industrial and Mining support environmentsGroup wide IT team leadership

  • Licenses & Certifications

    • MCITP