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Dirk Brusselaers

Dirk Brusselaers

Customer Support Engineer

Followers of Dirk Brusselaers341 followers
location of Dirk BrusselaersLimburg, Flemish Region, Belgium

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  • Timeline

  • About me

    IT Consultant, Manager, Project Leader

  • Education

    • Katholieke Hogeschool Kempen

      2002 - 2005
      Bachelor Information Technology

      Completed a three month international internship in Barcelona.

  • Experience

    • Dolmen

      Jan 2005 - Jan 2006
      Customer Support Engineer

      - First line technical support- Field technician

    • Ordina

      Jan 2006 - Jan 2007
      Junior System Engineer

      - Migration project of 250 PC's: Windows 95/98 to Windows Vista. - 11 different locations- New/replacement hardware where needed

    • Mobile Access

      Jan 2007 - Jan 2015
      System Engineer

      - Implementation & troubleshooting firewall solutions (Network security, VPN, Web proxy, Antispam)- Physical to virtual & virtual to virtual migration of Windows server networks (Xenserver & VMWare ESXi)- First & second line troubleshooting in Active Directory, Exchange and Citrix

    • Wolters Kluwer Belgium

      Jan 2015 - Jan 2016
      IT Consultant

      - Audit of Wolters Kluwer network server and storage infrastructure- Upgrading VMWare environment to latest versions- Implementing Microsoft StorSimple Storage solution- Upgrading NetBackup backup infrastructure- Migration of fileservers from EMC hardware to StorSimple- Decommission of one of the Data Centers

    • Cheops Technology NV/SA

      Jan 2015 - Jan 2019
      IT Consultant

      * IT Consultancy

    • TNT

      Jan 2016 - Jan 2017
      Service Desk Manager

      - Oversee requests, incidents and problems reported by the business- Coordinate urgent and complicated support issues- Act as escalation point for all incidents- Determine root cause of issues and communicate appropriately- Coach and mentor level 1 and 2 service desk employees- Schedule employees working times- Perform deep ticket dive to develop strategies for improvement

    • Oh'Green

      Jan 2017 - Jan 2018
      Project Leader

      - Merging three companies in one holding- Managing Azure IT Infrastructure- Managing roll out of branch offices- Coordinating connectivity between offices and partners- Setting up new service desk, monitoring and alerting tooling

    • VRT

      Jan 2018 - now
      Project Leader

      - Configuring High Availability Clustered environments- Installation, migration, decomissioning of storage solutions (3PAR)- Journey to the Cloud (Azure/O365)- Supervising upgrade path Trend Micro Deep Security in DMZ- Transitioning Citrix to Remote Apps- Coordinating Windows 7 to Windows 10 migration- Collaboration with communication teams to facilitate user adoptation

    • Ciner Glass

      Jan 2024 - now
      IT Manager

  • Licenses & Certifications

    • NCDA NetApp Certified Data Administrator

      NetApp

    • PRINCE2 Practitioner

      PeopleCert
      Feb 2024

    • MCSE 2003 Microsoft Certified Systems Engineer

      Microsoft

    • MCSA 2012 Microsoft Certified Systems Administrator

      Microsoft

    • MCTS 2008 Microsoft Certified Technology Specialist

      Microsoft

    • Cisco Certified Network Associate

      Cisco

    • CCA Citrix Certified Associate

      Citrix

    • WCSP Watchguard Certified Systems Professional

      WatchGuard Technologies