Richard Ralph

Experience

• 

  Staffordshire University

  Jan 2006 - Jan 2008

  Information Systems and Internet Commerce

  Degree and Cisco

• 

  Fujitsu Services

  Oct 2006 - Jan 2008

  PACT Configuration Management

  CM and Asset

• 

  Comtec

  Jan 2008 - Mar 2012

  Network Engineer

  Networking

• 

  TXO Systems

  Mar 2012 - Oct 2014

  ICT Manager

  Responsible for the delivery of ICT at TXO Systems Ltd.TXO Systems provides professional asset management services and consultancy to the telecoms industry. TXO Systems works with its clients to responsibly and sustainably acquire, redeploy, resell, and recycle technology assets, allowing them to generate revenues, reduce expenses and achieve corporate responsibility objectives. Founded in 2005 and operating on five continents, TXO Systems’ clients include fixed and mobile operators, leading original equipment manufacturers, large enterprises and a broad range of other channel partners. TXO Systems is certified to ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, TL9000 and AATF and WEEE compliant processes Show less

• 

  TALIS Group

  Nov 2014 - Apr 2016

  Group Infrastructure Manager

  As TALIS Group Infrastructure Manager, I have the responsibility to manage aspects of the Infrastructure for 19 entities from abound Europe and Israel. Some of the areas managed are – MPLS Network - GroupOffice 365 SupportPolicies and ProceduresRadius Authentication for Remote Access and WifiFirewall and Internet Gateway ServicesInfrastructure Monitoring (PRTG)Patch ManagementSoftware DeploymentService DeskAnti-VirusMobile Support (UK)Level 3 Desktop Support (UK)Technical Lead/EscalationAD Support – 1000 Users (19 Entities)Server Support – 90+ ServersFrequent travel to the European sites is required to ensure consistency across the group from a Technical aspect and to assist where required on upcoming projects/tasks.I am also involved in meetings with the IT Director to communicate progress of current projects and to assist and recommend new technology/upgrades to support the business.Some of my technical projects completed include but not limited to:Deployment and configuration of a group monitoring solution for all the of infrastructure – PRTGWifi Radius Authentication – Seamless Wifi connectivity and heightened securityWeb Proxy – WebTitan Web Filtering Solution Show less

• 

  V12 Retail Finance Limited

  May 2016 - now

  Support Manager of the UK’s only specialist provider of Retail Point of Sale Credit, providing finance to customers of our retail partners for over 20 years through our industry leading online paperless processing system.

  • Infrastructure and Security Manager

    Jun 2021 - now

  • IT Infrastructure Support Manager

    May 2016 - Jun 2021