Gloria Gray

Experience

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  AT&T

  Mar 1992 - Jun 2020

  Coached and trained a group of 10-12 sales representatives to meet sales objectives selling wireline, Direct TV, and wireless products. Took over irate calls and assisted with billing and approving adjustments. Interacted with a variety of online systems to process orders and billing in a efficient manner. Presented customized solutions to reps to increase sales or retain customer base. Successfully coached to find necessary solutions based on the needs of the business. Achievements: Led my team to win the district challenge belt 4 times within 12 months for overall sales. Show less Led team of 9-11 business mobility sales representatives to exceed mobility sales objectives for the Southwest region. Trained representatives to find value added solutions based on the needs of the customer. Demonstrated knowledge and ability to find mobility solutions and applications. Coached and trained sales representatives on new applications and promotions.Achievements: Generated over $250K in sales revenue through a grassroots initiative in a 2 year time frame. Activated over 2000 mobility sales that fell through over a year 1/2 time frameCreated a project that was used nation in small business to increase individual responsibility user sales by 25% in the business segment. Show less

  • Retired Strategic Account Executive

    Jan 2019 - Jun 2020

  • RDA Supervisor

    Jun 2018 - Jan 2019

  • Team Lead Supervisor Mobility

    Jun 2009 - Jun 2018

  • Head Rep for SBA (small business accounts)

    Mar 1998 - Jun 2009

  • Telephone Operator

    Mar 1992 - Jun 2009
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  Kala Sourcing

  Feb 2021 - Jul 2022

  Instructor/Trainer

  Coached sales representatives on AT&T systems, customer service, and sales acumen. Designed effective training program and team building.

• 

  BCDR Solutions

  Jul 2022 - now

  Project Manager

  Tracked customer telecommunication projects from conception to end. Provided weekly updates, scheduled test-and-turn up on circuits and IP migrations. Connected internally with other departments to resolve road blocks. Developed, coordinated, and monitored the deployment and success of service solutions for clients.