Stefania Floarea

Experience

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  Metro Systems

  Feb 2013 - Apr 2017

  • Monitoring batch applications using TEC notifications on production, preproduction and QA servers using specific tools (IBM Tivoli Enterprise Console, IBM Tivoli Workload Scheduler)• Problem management using HPSM tickets, HPQC defects• SQL database operations and maintenance• Document activities using OneEGT tool• Tasks on demand in MMS environment• Run batch processing jobs for different kind of activities• New stores creation & migration• Inventory and stock recalculation• Install patches (release, configuration, wireless)• Data corrections• Specific tasks execution, requested by other MSYS departments or by customers• Training colleagues with lower levels of experience Show less

  • SAP Operator

    Oct 2014 - Apr 2017

  • System Engineer

    Feb 2013 - Sept 2014
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  PTC

  Apr 2017 - Aug 2021

  Technical Support Engineer

  • Providing technical support for big/major customers as 1st level Support Engineer by configuring, optimising the applications from the Integrity Product Family• Troubleshooting by reproducing the issues faced by customers in test environments• Identifying possible workarounds • Posting of Hotfix or patch requests - collaborating with R&D team• Create and maintain Knowledge base articles• Customer support

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  Leroy Merlin

  Sept 2021 - Feb 2022

  Applications Specialist L2

  • Providing L2 technical support for internal and external applications and services• Managing backend processes for products and keeping them up-to-date on the companyecommerce website.• Troubleshooting by reproducing the issues faced by users, identifying possible workarounds,point of contact between users requests and developers, using Jira• Creating and maintaining internal documentation in Confluence• Resolving users requests from Service Now• Processing tickets in the established SLAs• Analyzing incoming tickets and defining their impact• Monitoring store cash logs and provide additional details regarding specific processes• Interacting with deployment and operational teams, business analysts and project managersvia mail, phone, and chat Show less

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  DocProcess

  Mar 2022 - Apr 2022

  Junior Business Analyst

  • Making the connection between the client’s ERP and the DocProcess platform (technical aspects of the project and support throughout testing, until Go Live)• Cooperating with internal teams to test and implement the technical solution, coordinate changes that are needed to ensure a successful integration• Investigating client’s needs, gather information, model and interpret the models obtained, write specifications and create documentation(Confluence and Jira)• Identifying the mapping of the existing functionalities of the software depending on the client’s requirements• Mapping of electronic documents of different formats (CSV, XML, EDIFACT, IDOC, etc.)• Following-up on the operation of the resulting functionalities by getting involved in the functional testing• Communicating with clients, analyze and provide technical support for possible issues that may arise in production for integrated clients Show less

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  Tribus Technologies

  May 2022 - Jul 2022

  Business Analyst

  • Collecting requirements and creating documentation• Writing epics and user stories and managing them in Click-up and Jira• Planning and facilitating the scrum events (with stakeholders and the team)• Create representations of the process flow using UML diagrams• Ensuring all the tasks are documented and completed on a certain phase of the project• Perform manual testing of the product and synchronize with the QA team• Handled product owner role for small prototype app Show less

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  Cognizant

  Aug 2022 - now

  Product Analyst

  • Collaborating with PO in Product backlog management (continuously translating stakeholder requirements into tangible deliverables, functional and non-functional specifications)• Maintaining documentation in alignment with business goals and helping the PO with backlog prioritization• Creating both high-level and in-depth representations of the process flows using UML diagrams• Planning and facilitating meetings (with customer, external and internal teams involved)• Creating and managing stories in Jira, ensuring stories are documented and adhere to our definition of ready• Constantly assisting the team in requirement clarification and requirements conflict resolutions• Aligning with other teams to address risk and dependencies• Handling product owner role for e-commerce prototype app Show less