Darren Ball

Experience

• 

  Pacific National

  Mar 2005 - Jun 2014

  In my role, I lead a dedicated team consisting of 5 shift managers, 2 administration assistants, and 80 operators spread across the southern NSW region. I was tasked with ensuring safety and productivity through the implementation of local procedures, risk assessments, SHE committees, and the achievement of key performance indicator (KPI) targets.I oversaw contractor management for the region, ensuring seamless collaboration and operational efficiency. I implemented a comprehensive team communication plan, leveraging management and administration chat rooms, along with an interactive team task list, to streamline workflows and enhance coordination. Show less

  • Regional Manager - Southern NSW Operations

    Aug 2011 - Jun 2014

  • Crew Allocation Manager – NSW Coal Operations

    Jan 2007 - Aug 2011

  • Crew Allocation Supervisor – NSW Coal Operations

    Mar 2005 - Jan 2007
• 

  Family Link Care and Support Services Inc.

  Jun 2014 - Apr 2016

  Team Lead - Process Management & Rostering

  Drive the establishment of a proficient rostering and Information Technology team. Provide mentorship and guidance to team members, aligning their career aspirations with the collective objectives of the team. Innovatively integrated frontline staff training systems and qualification monitoring into rostering processes, enhancing operational efficiency and quality of service delivery. Pioneered the development and implementation of training systems aimed at elevating client care standards and minimizing short-notice roster changes, resulting in an 8% reduction in total staff hours required for task coverage. Show less

• 

  LiveBetter Community Services

  Apr 2016 - now

  As the manager overseeing CX (Customer Experience) and EX (Employee Experience) initiatives, I spearhead the collection, analysis, and reporting of data, providing actionable recommendations for organizational improvement. My role involves developing comprehensive employee and customer lifecycle maps to optimize engagement and data collection points, while also crafting workforce planning strategies. In this role, I oversaw the Business Improvement team spearheading the development of technical solutions to enhance processes. My responsibilities also include conducting data analysis and automated scheduled reporting. Notably, the team successfully built and implemented a suite of rostering applications catering to frontline staff, frontline management, and rostering needs. Enhancing organizational efficiency and effectiveness by refining operational systems, processes, and policies to align with the organization's mission. Spearheaded initiatives to optimize Support Services driving improvements to elevate overall performance. Cultivate a culture of continuous improvement, emphasizing project management best practices and fostering innovation.

  • Head of Service Delivery

    May 2024 - now

  • Customer & Employee Experience Manager

    Jun 2023 - Apr 2024

  • Team Lead - Business Improvement

    Jun 2019 - Jun 2023

  • Operations Support Manager

    Apr 2016 - Jun 2019