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Jasmine Hernandez

Jasmine Hernandez

Client Relations Specialist

Followers of Jasmine Hernandez103 followers
location of Jasmine HernandezCharlotte, North Carolina, United States

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  • Timeline

  • About me

    HR PROFESSIONAL

  • Education

    • Full Sail University

      2016 - 2017
      Master’s of Fine Arts Creative Writing for Entertainment 3.29

      Mastering the fine art of creatively creating content for screenplays, commercials, games, and more. Honing in on my artistic sensibilities to enter the writing workforce as a worthy contender.

    • North Carolina Agricultural and Technical State University

      2008 - 2010
      Bachelor’s Degree Professional English 3.93

      Activities and Societies: Sigma Tau Delta Honor Society, Alpha Kappa Mu Honor Society, Alpha Chi Honor Society Couture Spoken Word Troupe I graduated Suma Cum Laude with Honors.

    • Southern New Hampshire University

      2024 - 2025
      Master of Arts - MA Industrial and Organizational Psychology

    • University of North Carolina at Chapel Hill

      2006 - 2008
      English Language and Literature, General

      Activities and Societies: Black Student Union, Harmonyx

  • Experience

    • The Wellness Studio

      Nov 2011 - May 2012
      Client Relations Specialist

      Maintained and organized a database to assist with customer correspondences.Handled customer inquiries and complaints. Facilitated new hire training in accordance with company policy.Managed social media networks to assist the company with marketing and development.

    • Massage Envy

      Jun 2012 - Jun 2013
      Junior Clinic Administrator

      Managed clinic in absence of Clinic Administrator. Worked with clientele to handle account disputes and collecting on accounts in default to ensure customer retention.Assisted in new hire training.

    • Red Ventures

      Jun 2013 - Jul 2014
      Senior Sales Agent

      Exceeded metric goals established by a competitive compensation plan and stayed at or above center average for conversion to help drive business revenue. Adhered to Quality Assurance, TCPA, and PCI Compliance guidelines.Participated as a live listening agent for prospective new hires.

    • Massage Envy

      Nov 2014 - Nov 2015
      Wellness Advisor

      Assisted in administrative tasks including member file management and data entry of client records.Communicated with members/guests on membership benefits, and clinic policies and procedures.Provided excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival, up-selling services and selling memberships.

    • Amazon

      Oct 2015 - Feb 2017
      Chat Specialist

      Exhibited customer obsession by delivering timely, accurate and professional customer service to all Amazon customers.Utilized a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fast paced environment.Reviewed applications and websites for rejection or approval into the Amazon Associates Program.Responded to inquiries via email and chat regarding Amazon Studios and Amazon Associates Program.

    • IDictate, Inc.

      Jan 2017 - now
      Contract Transcriber

      Using my keen ear to transcribe voicemails, memorandums, and legal documents.

    • Rev.com

      Mar 2017 - now
      Contract Transcriber

      Using my keen ear to transcribe audio files and caption videos with grammatical accuracy.

    • Self-employed

      Oct 2017 - now
      Freelance Writer

      Actively accepting creative writing projects to build client base and strengthen writing portfolio. Accepting academic projects and creating business proposals. Managing and creating content for personal parenting blog.

    • Alight Solutions

      Jun 2018 - Dec 2022
      HRFS Specialist

      Act as subject matter expert and execute assigned deliverables for clients in aligned focus areaProvide case management oversight and adherence to turn-around timesCreate, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessaryOwn initial day- to- day client escalations. Communicate escalations to the CSM and client, as appropriate, for awareness and management of further escalation

    • 3Play Media

      May 2021 - now
      Contract Transcriber

    • Bank of America

      Dec 2022 - now
      Employee Relations Consultant

  • Licenses & Certifications