Diana Verrue, SHRM-SCP

Experience

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  Discovery Elementary

  Jan 1995 - Jan 1996

  Teacher

  Fifth Grade Teacher.

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  Mill Valley School District

  Aug 1996 - Jun 1998

  Elementary School Teacher

  • Instruction in both combination and single grade level public school classroom. • Designed project-based and thematic instruction to include all learning styles and abilities. • Concentration in developing core skills and a healthy self-esteem for all students.

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  Bank of Marin

  Jul 1998 - Jul 2000

  Director of Training and Development

  • Created and established a corporate training department for the entire chain of six community branches.• Designed instructional materials including company training and policy manuals.• Designed and facilitated individual and group system, product, teamwork, and sales and service training.• Managed company employee recognition and comprehensive cross-training programs.• Facilitated career development discussions with individual employees and managers.

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  Benchmark Resorts & Hotels

  Jan 2000 - Jan 2001

  Human Resource and Training Manager

  • Designed and conducted a range of employee training programs including customer service, leadership development, management training, sexual harassment, and writing effective performance reviews.• Developed and delivered the new employee orientation curriculum to facilitate the on-boarding of all new hires.• Collaborated with department heads in designing training programs to support corporate launches and department/business specific initiatives.• Designed and implemented employee recognition program.• Developed and instructed an English as a second language (ESL) class for resort second language employees.• Managed employee training database. Show less

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  Issaquah School District

  Sept 2010 - May 2013

  Substitute Teacher

  Highly requested certified substitute teacher due to my strong classroom management skills, work ethic and ability to get the classroom teachers' curriculum met during their absence. Worked in all types of classrooms; regular education, special needs and support.

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  Our School Pages

  Jan 2011 - Jan 2013

  Project Manager and Sales & Service Representative

  • Developed company’s User Guide (which can be viewed online at http://ourschoolpages.com/help); creation of Guide has resulted in a 65% reduction of technical support requests from customers.• Developed Customer Service Manual; outlined procedures and techniques to perform technical and customer support tasks throughout the website for company’s support professionals.• Served as point of contact for all customer support issues, for customers via phone and email with both their technical issues as well as sales and marketing related questions.• Sales Representative, WAPTA informational booth; engaged with potential customers, assessed product need and delivered live demonstrations.• Maintained social media presence on various platforms including blogs and Facebook.• Conducted business development for website partners who might want to mutually promote each other’s blogs/products. Show less

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  Formerly Vega Consulting LLC

  Jan 2013 - Dec 2013

  Project Manager and Training Consultant to Microsoft Corporation

  • Designed innovative, fast-paced interactive eLearning modules and handbook to prepare Microsoft ambassadors to recruit top talent at universities around the world.• Identified and targeted key learning initiatives and objectives; ensured appropriate learning modalities to meet learning styles across multiple generations.• Collaborated with subject matter experts and coordinated the work of instructional and graphic designers to produce high caliber campus recruiting eLearning modules.• Cultivated and managed relationships between subject matter experts and video production vendors to develop training videos. • Directed eLearning instructional designers to produce training content that met the technical, professional and EEOC requirements of training requirements.• Led the development of foundational university recruiting techniques to attract excellent technical, undergraduate and M.B.A. talent from top tier universities. Show less

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  Archer Field Inc

  Mar 2014 - Jan 2017

  Directly accountable to the founder and managing partner, I organize all operational matters and special projects.• Handle vendor selection, implementation and management; CRM database, Website Design, Office 365, DriveHQ, SharePoint• Manage AFI’s website development and implementation• Develop and manage social media plan and outreach• Develop company best practices for adopted software and conducted internal training• Manage and implement data transfer to CRM platform• Continue to support executive recruiting staff through calendar management, report creation, candidate life-cycle communications and all other requests as needed• Oversee recruiting coordinator and delegate responsibilities as needed Show less Provide end-to-end support to a team of executive recruiting professionals• Managed entire candidate life cycle (scheduling, candidate communication, data management/CRM, and travel arrangements)• Conducted candidate screening and preliminary interviewing • Ensured excellent client and candidate experiences• Conducted candidate development and engagement activities• Responsible for the post offer activities; soliciting feedback from past candidates and hiring managers• Frequently handled sensitive and confidential matters with discretion Show less

  • Operations Manager

    Jul 2015 - Jan 2017

  • Associate Recruiter

    Mar 2014 - Jul 2015
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  Cascade Park Communities

  Jan 2017 - Jun 2021

  I am known for being a hands-on servant leader and the most "approachable" HR professional many of our employees have ever experienced. I love what I do and am fortunate to work with some excellent teammates who have the best interests of our residents and staff in mind when implementing corporate agendas.Along with corporate decision makers, I help develop and set strategy for recruiting, training, human capital and brand development. Some of my accomplishments include:Decreased unemployment payouts by 50%+ year-over-yearImproved employee engagement and decreased turnover rate by 30%Successfully investigated and resolved sensitive employment issuesIncreased internal promotions and retention by 40%Developed social media campaign for hiring and retention Show less I oversee all aspects of Human Resources for Cascade Park Communities' three programs; 115- room Assisted Living facility, 88-bed Memory Care facility and the Adult Active Day program. My responsibilities include Recruitment and Retention, Employee Relations, Personnel Policies & Procedures, Training & Performance Management, Compensation & Benefits, Compliance, Safety and Risk Management. I report to the Executive Director and provide leadership and support for the daily operation of the three communities and 150 employees. Some of my responsibilities include:o Developing and administering effective recruitment strategies• Supervise, coordinate and perform pre-employment screening and post-hire procedures• Responsible for compliance with HR related company policies including federal, state and local employment laws and regulations• Maintain compliance of industry regulations• Develop and administer all personnel policies & procedures• Develop and implement staff training programs; maintain training records• Conduct general new employee orientation; coordinate on-boarding for newly hired staff members• Work with department directors and managers to facilitate annual performance evaluations, salary adjustments, progressive discipline and terminations• Provide counsel and coaching to management team on human resources issues• Investigate and resolve employee complaints and grievances; conduct conflict mediation• Respond to unemployment claims and verification of employment requests• Actively handle employee injuries and Worker's Compensation claims; create a culture of safety• Create and monitor the community human resources budget• Administer the employee benefits program• Manage the employee retention and recognition programs• Conduct exit interviews• Maintain personnel files and HRIS system (PayNW)• Monitor and track employee leave of absences, ensure compliance with department of labor standards• Maintain a Drug Free Workplace Program Show less

  • Director of Human Resources

    Nov 2018 - Jun 2021

  • Human Resources Manager

    Jan 2017 - Nov 2018
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  Cascade Senior Living Services

  Jun 2021 - now

  Promotion to the corporate team has allowed me to participate in the strategic growth of this growing company. Some of my contributions are listed here:• Established the Sunshine Program-an Employee Stability Program (partnership with our EAP vendor) and short-term loan program to lend a hand in stabilizing our employees who teeter on the brink of homelessness which often leads to employee turnover.• Implemented our HRIS systems (PayNW-Kronos based program) and have since implemented multiple modules beyond the base product such as Recruitment, Leaves, Advanced Scheduling, Points, WOTC, Payroll Advance card (Spentra) and Onboarding. • Daily, I counsel senior management, develop recruitment and retention programs, and oversee a team of nine. I drive corporate culture and values, impacting the direction of human talent, while managing HR responsibilities like payroll, corrective actions, hiring, terminations, and unemployment & worker’s compensation claims management.• As a member of the executive team, I develop strategic initiatives to foster career growth for CSLS employees, ensuring upward mobility within the company. Programs I lead include an internal mentorship program, a Behavioral Health Technician collaboration, cross-training and transfer pathways, manager training through CORE Conferences, and Lunch & Learns for new supervisors.• I rotate within all five programs and attend every monthly staff meeting. I am highly engaged with staff and the residents within the communities and once a month provide pet therapy for residents and staff with my Daschund, Finnigan.• While I no longer conduct weekly new employee orientation, I ensure that I stop by and introduce myself and our Company’s CORE Values in order to establish a connection and ensure I know everyone’s name. Show less

  • Human Resources Director

    Jun 2021 - now

  • Human Resources Director

    Jun 2021 - Jun 2021