Rafiq Ullah

Experience

• 

  Btcv

  Feb 2010 - Mar 2011

  Administrative Assistant

  General administrative duties and aiding unemployed customers with their search for employment.

• 

  G2G Communities CIC

  Feb 2012 - Jul 2012

  IT Support Tutor

  Teaching basic IT skills and knowledge to students with learning disabilities and the elderly community.

• 

  Argos

  Oct 2012 - Feb 2013

  Store Assistant
• 

  Poundland & Dealz

  Jun 2013 - Jan 2019

  Sales assistant/ team Supervisor

  General supervisor duties cash handling, answer customer queries etc.

• 

  North

  Feb 2019 - Dec 2021

  1st/2nd line IT Support officer

  • Providing helpdesk support and accepting calls via the service desk, ensuring all technical requirements are actioned promptly• Supporting 170 laptop / desktop users across multiple sites using Windows 10 and Microsoft 365• Maintaining the Active Directory and User Management system• Completing PC imaging tasks with Windows 10 and carrying out PC repairs including hardware failures and fault finding• Maintaining existing IT asset databases, ensuring employee assets are recorded and kept up to date• Troubleshooting printers and managing mobile devices• Maintaining the VoIP telephone system, including user management, workgroups and configuration tasks• Working with third party suppliers and partners and managing the procurement of items Show less

• 

  Betsi Cadwaladr University Health Board

  Dec 2021 - now

  Senior ICT Support Officer