Deshonia Irvin, M.Ed.

Experience

• 

  H-E-B

  Nov 2010 - Feb 2017

  Assistant Service Manager

  Compliance with departmental SOPS and store operating procedures. Assist with inventory control; loads, unloads, and moves product. Merchandises products effectively. Provide excellent customer service and answers customer questions regarding products and assists them with selections. Uses suggestive selling techniques to meet customer needs and build department sales. Clean and sanitize sales floor, display cases, prep areas and equipment. Provides excellent customer service by answering product-related questions and helping customers locate store merchandise. Show less

• 

  University of Houston

  Jun 2011 - Jan 2012

  Customer Service Representative

  Provide general information to students; verifies information. Handle money received as payment for processing forms. Assists visitors or students in person, and informs them of particular offices or department on campus that can assist them. Accept and process request for official university information or documents; provides instructions on how to obtain university information or documents. Research academic records for both current enrolled and prior students. Troubleshoots customer service problems or refers the more difficult problems to supervisor. Performs other job-related duties as assigned. Show less

• 

  San Jacinto College

  Mar 2015 - Aug 2015

  Enrollment Specialist

  Provide enrollment assistance to students seeking technical certificates and degrees. Review student records and make decisions for correction to complete student applications and registrations. Assist with document preparation and the creation of files. Process assigned adjustments to student records.

• 

  San Jacinto College

  Jun 2016 - now

  Provides students with a written course syllabus. Participates in the evaluation of the instructional process and uses innovative strategies to continually improve learning. Participates in development and support of their discipline by recommending books and materials, revising curricula, and recommending teaching assignments when appropriate. Maintains accurate and complete course records. Performs professional activities and assumes professional responsibilities as agreed upon with the division dean, and works with colleagues to achieve shared goals and visions. Values the collaborative process. Uses knowledge of diverse communities and learning styles and has the ability to incorporate diversity of delivery of such learning styles in instruction. Show less Provide administrative support to administrator and faculty members in the Communications Department with regard to paperwork, faculty loads, daily schedules, textbook adoptions, and order office supplies. Process paperwork (e.g. new hire, payroll, grade change, class roster). Interface daily with students, administrators, various departments, visitors, staff, and faculty. Enter new and current students data, maintain various computer based records/files, create classes and assist with course substitution forms. Schedule and coordinate multiple meetings and room reservations to include Faculty, Advisory Committees, Job Fair, Information Sessions and New Student Orientations. Record and transcribe meeting minutes. Work with Department Chairs and Division Operations Coordinators by initiating class cancellations, development of class schedules and catalog revisions. Show less

  • Professor of Speech

    Aug 2019 - now

  • Adjunct Speech Professor

    Sept 2018 - Aug 2019

  • Senior Administrative Assistant

    Aug 2015 - Aug 2018

  • Speech Professor Intern

    Jun 2016 - Aug 2016
• 

  24 Hour Fitness

  May 2017 - Aug 2017

  Sales Advisor

  Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level. Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol. Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests. Follow up with members that have enrolled to ensure we are exceeding expectations. Provide the highest level of customer service possible when communicating and interacting with guests. Assist in maintaining a clean and operational facility Show less

• 

  College of the Mainland

  Aug 2017 - Aug 2018

  Adult Education Instructor

  Provide quality instructions to adult learners, integrate meaningful classroom activities and valuable experience that facilitate student learning goals and workforce skills. Develop in class & online classroom instructions, lesson plans, assignments and exams. Create material such as syllabus, visual aids, and supplementary notes. Prepare Blackboard announcements, and presentations for lectures.

• 

  The Pole Experience

  Oct 2017 - Feb 2018

  Yoga Instructor

  Develop safe, professional and comprehensive yoga training sessions to ensure clients are satisfied with their workout and remain motivated to attain their personal fitness goals. Monitor and instruct clients during yoga sessions. Motivate members to continue working toward their fitness goals by consistently attending yoga classes.

• 

  Houston ISD

  Oct 2018 - Jul 2019

  Associate Teacher

  Provide support to teachers in developing curriculum and instructional course materials. Provide positive learning and guidance techniques to students. Communicate and interact with parents on students' academic progress.

• 

  H-E-B

  Nov 2018 - Feb 2020

  Customer Service Representative

  Stocks and rotates items as needed. Assists with inventory control; loads, unloads, and moves product. Organizes, cleans, and prepares back area for the night crew and incoming trucks. Organizes merchandise on pallets to make the department presentable to the public. Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed. Maintains standards in shrink, safety, inventory control, and sanitation. Checks shipments for out-of-date and damaged product to ensure freshness and quality of products. Builds, stocks, maintains, and takes down store displays. Performs the duties of Customer Service Assistant as neededShelf Edge Specialist (11/2018 - 02/2019)Present current promotion to the public, create in-house advertising consisting of print and media pieces and generate support with partners and sales team. Show less

• 

  InteleTravel.com

  Nov 2019 - Nov 2020

  Independent Travel Agent

  Help travelers make travel plans by booking their reservations - assist with choosing their destination, transportation, and lodging. Inform travelers of passport and visa requirements, rates of currency exchange, and import duties.

• 

  Legacy Homes and Properties

  Jan 2022 - Jul 2022

  Real Estate Agent

  Help individuals buy, sell or rent residential or commercial properties. Meet with new and existing clients to discuss their ideal property requirements and price points, overseeing open-houses for sellers and showing clients properties that align with their expectations.

• 

  Fathom Realty

  Jul 2022 - May 2023

  Real Estate Agent

  Help individuals buy, sell or rent residential or commercial properties. Meet with new and existing clients to discuss their ideal property requirements and price points, overseeing open-houses for sellers and showing clients properties that align with their expectations.

• 

  Walzel Properties, LLC

  May 2023 - now

  Real Estate Agent

  Help individuals buy, sell, lease, and invest in residential or commercial properties. Meet with new and existing clients to discuss their ideal property requirements and price points, overseeing open-houses for sellers and showing clients properties that align with their expectations.