Vivian Adepoju, MSIO

Experience

• 

  Clayton State University

  Oct 2014 - May 2016

  Supervise and attend to the needs of students residing in the residence hall•Plan and implement social, educational and recreational programs•Act as a communicator between the residents and the department of residence life•Give consolation on personal, academic and career concerns•Manage various administrative duties such as maintenance •requests, room transfers and incident reports•Follow orders of the Resident Assistant Selection Committee•Support and enforce college policies within the campus•Develop recreational programs for the residents to beat their stressSales Associate – Bath and Body Works; •Focused on delivering highly satisfying customer experience•Built customer loyalty by building great customer relationships•Maintained awareness of all sales and promotions •Displayed general product knowledge of all categories•Maintained an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink Show less

  • Senior Resident Assistant (Housing and Residence life)

    Aug 2014 - May 2016

  • Admissions Representative

    Oct 2014 - Oct 2015
• 

  Bath & Body Works and White Barn

  Nov 2015 - Jan 2017

  Sales Associate

  • Focused on delivering highly satisfying customer experience• Built customer loyalty by building great customer relationships• Maintained awareness of all sales and promotions • Displayed general product knowledge of all categories• Maintained an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink

• 

  Walmart

  Mar 2017 - now

  Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements.Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.Identify and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed.Monitor and ensure area of responsibility compliance with Logistics and company quality and safety standards, policies, procedures and directivesPrepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g., production, quality, safety).Supervise and manage associates and leaders in area of responsibility Show less Responsible for the supervision of the store• Handle issues of customer service• Responsible for human resources development• Recruit and discipline staff• Conduct staff interviews and coaching• Evaluate the performance of staff• Coordinate training and development of staff special strength• Motivate sales personnel in the store• Determine the need of staff• Process payroll forms and records• Prepare the form for leave of absence• Handle cash management duties• Contribute to the goals and sales target of the store• Prepare deposit loans along with other administrative staff• Ensure proper storage of merchandise• Ensure proper arrangement of the store in a neatly way• Ensure the security of the store and proper processing of money• Track daily cash report• Ensure improvement in the financial performance of assigned area• Ensure that the regulatory procedures and company policies are complied with• Provide guidance and direction to other staff• Model customer service approaches• Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart• Offer supervision to staff on assigned tasks• Ensure that the store is well stocked at all times• Work in relationship with customer staff in charge of shelf to provide map for easy location of products• Ensure good relationship with merchants to achieve price actions• Understand seasons and ensure products on demand in the season are well in stock and well positioned Show less

  • Senior Case Manager - Associate Relations

    Feb 2023 - now

  • Case Manager I, Associate Relations

    Aug 2022 - Feb 2023

  • Operations Manager

    Feb 2021 - Aug 2022

  • Human Resources Generalist

    Jul 2019 - Feb 2021

  • Assistant Manager

    Mar 2017 - Jul 2019