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Ryan Nazir Ullah

Ryan Nazir Ullah

Mechatronics Engineer (Summer Placement)

Followers of Ryan Nazir Ullah153 followers
location of Ryan Nazir UllahLahore District, Punjab, Pakistan

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  • Timeline

  • About me

    Manager, Technical Support at Motive (Formerly KeepTruckin)

  • Education

    • The University of Sheffield

      2015 - 2019
      MEng Chemical Engineering

    • Lahore Grammar School

      2013 - 2015
      A Levels in Mathematics, Chemistry, Physics and Biology

      Activities and Societies: Chess Society President • Held weekly sessions in the chess room for students who were eager to brush up their playing s strategies in the different formats of chess • Introduced the idea of chess clock app on mobile phones to add more pressure and entertaining matches in the chess room • Chess taught me invaluable lessons such as thinking of probabilities, the aftermath and foreseeing what could possibly go wrong in the closing moments of victory.

  • Experience

    • Cummins Inc.

      Jun 2018 - Sept 2018
      Mechatronics Engineer (Summer Placement)

      • Quickly learned key concepts of Computer Science, Mechanical and Control Engineering and later applied them in my work by taking initiative and completing unfinished projects • Performed a technical review for the team in the USA on an actuator using company software to complete a series of Regression Tests, aiding in the Design Validation of the product• Worked on the Cummins Inc Greenpower car to save 75% energy on the vehicle electronics which lead to the reduction of mass for the car, boosting overall performance • MATLAB physical modelling on Simulink - produced a combined mechanical and electrical model that would save the company money as simulation would replace most of the physical testing needed for the product specification • Developed key skills in the areas of systems thinking (MATLAB Simulink modelling), product verification and validation management (Regression Testing) and system capability engineering (electronics modification - Greenpower corporate car). I also learned with my team the processes involved in Product Development Execution, Monitoring and Control.• Earned an extension of one month due to my input and progress in the first three months Show less

    • Motive

      Jan 2020 - now

      • 2- time Excellence Award winner based on performance (customer satisfaction score, punctuation andtask efficiency)• Main point of contact for issues and queries about KeepTruckin products for our customers• Daily Customer Service Analysis - collect customer support requests and bugs and relay findings to theproduct and engineering teams to address these issues promptly• Immaculate listening and questioning skills, combined with the ability to interact confidently with ourcustomers establishing what the problem is and explaining the solution as quickly as possible• Expert level familiarity with Hardware and Firmware level troubleshooting for KeepTruckin products Show less

      • Technical Support Manager

        Aug 2023 - now

      • Technical Support Associate Manager

        Mar 2021 - Aug 2023

      • Technical Support Specialist

        Jan 2020 - Mar 2021

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ryan Nazir Ullah
      Head Boy Cathedral High School, Lahore, Pakistan Mar 2012 • Managed time in accordance with my priorities under changing circumstances• Transitioned from a carefree individual to a much more prudent and responsible person • Instilled passion to challenge the status quo - Introduced new monthly meetings with the Prefects and followed up on their duties every week