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Crombie Tauriq

Crombie Tauriq

Followers of Crombie Tauriq470 followers
location of Crombie TauriqCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Premium Client Manager at DigiCert, Inc.

  • Education

    • Gardens Commercial High School

      2009 - 2013
      Matric Accounting and Business/Management 12

  • Experience

    • Amazon

      Jun 2014 - Feb 2018

      • Fraud/Billing Specialist

        Sept 2016 - Feb 2018

      • Customer Service Supervisor

        Sept 2015 - Sept 2016

      • Customer Service Representative

        Jun 2014 - Aug 2015

    • DigiCert

      Feb 2018 - now

      A dedicated Client Manager servicing clients with high ACV. Motivated to serve as a trusted advisor and advocate to help with strategic success.My responsibilities include but are not limited to :Managing 15+ high priority accountsFull time remoteIncident response and oversight of project initiativesStrategic planning ( Client environment, Account Usage )Regular communication about product roadmaps, new features, and industry compliance changesIncident resolution with a single point of contact ( Case escalations, RCA and support case overview)Project coordination for account objectives ( Migrations, New features)Responsive, cross-functional coordination ( Directors, Engineers, Account manager, CSM, Billing, Support etc.) Show less

      • Premium Client Manager

        Mar 2024 - now

      • Senior Authentication Analyst

        Feb 2024 - Mar 2024

      • Authentication Analyst

        Mar 2021 - Mar 2024

      • Associate Authentication Analyst

        Feb 2018 - Feb 2021

  • Licenses & Certifications