Bill Hackett

Experience

• 

  Finzer Business Systems of Colorado

  Nov 1989 - Oct 2003

  Field Service Technician

  Field service of onsite customer equipment, and maintain a carstock inventory with 100% accuracy.

• 

  Inotec

  Jan 2004 - Jun 2006

  Field Service Technician

  Field service of on-site customer equipment, maintain a car stock with 100% accuracy.

• 

  All Copy Products

  Jun 2006 - Nov 2017

  I am responsible for effectively staffing, training, preparing and equipping field technicians to service on-site office equipment, as well as ensure our customer service is the best. Managed all aspects of the Arizona Service Department Develop, train, and monitor field service technicians, field and resolve customer service complaints.

  • Arizona Field Service Manager

    Mar 2015 - Nov 2017

  • Arizona Service Manager

    Apr 2012 - Apr 2015

  • Field Team Manager

    Jun 2006 - Apr 2012
• 

  FP Mailing Solutions USA

  Nov 2017 - now

  Assist with the design, delivery and continuous improvement of Technical training programs. Provides technical training and phone support to dealers. Certify new and existing dealers and dealer technicians by performing technical training on FP’s mailing equipment full product line including software.

  • Supervisor of Field Technical Training

    Sept 2020 - now

  • OEM Field Technical Instructor

    Nov 2017 - now