Felix Ator

Experience

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  MACMILLAN PUBLISHERS LIMITED

  Jan 2006 - Nov 2008

  Warehouse Officer

  Monitored and tracked inventory levels, ensuring accurate records of textbooks and other materials in and out of stock, which led to a 15% improvement in inventory accuracy.Documented and verified all incoming and outgoing stock transactions, maintaining seamless stock flow and reducing errors in record-keeping by 20%.Assisted in loading trucks with outgoing stock, ensuring efficient dispatch operations and minimizing delivery delays.Conducted weekly stock verification, identifying discrepancies promptly and ensuring adequate inventory for customer demands, resulting in a 10% reduction in stock outs. Show less

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  Lagos State Ministry of Works and Infrastructure, Alausa

  Jan 2016 - Dec 2016

  Telephone Exchange Trainee

  Performed routine and corrective maintenance on the Private Automatic Branch Exchange (PABX) system, ensuring 100% operational efficiency and minimizing downtime.Diagnosed and repaired faults in the Intermediate Distribution Frame (IDF) and Main Distribution Frame (MDF), reducing system errors by 80% and improving communication network reliability.Installed Closed Circuit Television (CCTV) systems in multiple office locations, enhancing security coverage and contributing to a 30% improvement in overall facility surveillance efficiency Show less

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  Community Secondary Commercial School, Ifiayong Usuk, Akwa Ibom State.

  Jul 2018 - Jun 2019

  Physics and Mathematics Teacher

  Delivered high-quality Physics instruction to over 70 students per term, achieving a 25% improvement in average class performance as evidenced by continuous assessments, term exams, and final-year results.Developed and implemented assessment strategies through classwork, assignments, and weekly tests, identifying student weaknesses and driving a 20% increase in subject comprehension ratesEnhanced theoretical physics performance by designing targeted lesson plans, resulting in 85% of students scoring above 70% in final-year exams.Customized teaching approaches by analyzing individual student needs, leading to a 30% reduction in students requiring additional support through personalized interventions.Created engaging and stimulating lesson plans and asked frequent questions to make sure students were on track. Designed engaging lesson plans and used interactive questioning techniques to maintain a 90% classroom engagement rate, ensuring students stayed on track with the curriculum.Increased student confidence and engagement by providing tailored support for underperforming students and advanced tasks for high achievers, leading to a 40% improvement in practical session participation.Fostered better communication and accountability by reporting progress to parents and department heads, achieving a 95% positive response rate on feedback regarding student development.Supervised laboratory sessions and practical demonstrations, enabling 100% of students to complete practical experiments successfully, and reinforcing theoretical knowledge with hands-on experience.Built a supportive learning environment by maintaining open communication between students, staff, and parents, leading to a 20% increase in parent satisfaction scores as measured through feedback surveys. Show less

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  La Sien Bottling Company, Port Harcourt, Nigeria

  Jul 2019 - Oct 2021

  Engineering Technician

  Achieved consistent daily production targets by effectively leading and motivating a cross-functional production team, demonstrating strong leadership and organizational skills.Optimized operational standards by enforcing strict adherence to Good Manufacturing Practices (GMP), resulting in a cleaner, safer, and more efficient production environment.Elevated productivity metrics by implementing process improvements, reducing production waste by 65%, and minimizing machine downtime by 45%, delivering measurable cost savings and operational efficiency.Fostered a culture of safety and teamwork by promoting open communication, team collaboration, and strict compliance with safety regulations, leading to increased employee morale and a 100% safety compliance rate. Show less

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  HMO Solutions, Lagos State, Nigeria

  Nov 2021 - Jan 2023

  Email Support Agent

  Documented and monitored customer inquiries, ensuring a 98% accuracy rate in quality assurance reviews and contributing to improved service consistency.Engaged with customers, identifying areas for process improvements and implementing solutions that boosted customer satisfaction by 15%.Leveraged customer relationship management (CRM) tools to efficiently track interactions, research product details, and maintain comprehensive activity logs, increasing team productivity by 20%.Delivered exceptional customer service through email communication, maintaining a professional tone and achieving a 95% positive feedback rating from clients. Show less

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  Neolife International Santa Clara, USA

  Feb 2023 - Jun 2024

  Customer Care Representative

  Resolved 95% of customer inquiries via email, chat, and phone within a 24-hour time frame, contributing to a 20% improvement in customer satisfaction ratings.Analyzed and addressed customer needs, achieving a 15% increase in first-contact resolution rates and fostering long-term client loyalty. Streamlined issue resolution by collaborating with cross-functional teams, including Product and Payments, reducing average resolution time by 30%.Delivered accurate and detailed assistance to customers, leading to a 25% decrease in follow-up inquiries and strengthening trust in the support team. Show less