Mohammed Nayer

Experience

• 

  SITA

  Jun 2005 - Mar 2010

  • Acting as a third level of Technical Escalation .• Installing, Changing IPSEC ( Nortel Contivity ) and ITM ( Juniper peribit boxes )• Updating and coaching all realted entities about progress of tickects• Coaching lower levels and providing them tickets inorder to solve more tickets at lower levels• Engaging with Vendors and participating with Engineering to get problem solved• Providing Training to Customers , Helpdesk , CSM and PM to have awareness• Engaging in Technical issues not related to SITA services as consultant Show less

  • CTS3 Engineer

    Jun 2007 - Mar 2010

  • PSU

    Jun 2005 - May 2007
• 

  CONNECT Professional Services

  Jan 2015 - now

  Participate in the pre-sales phase and in the creation of project scope, resource, cost and schedule estimates. Coordinate with all involved parties to establish the technical deliverable during the design, implementation and transition phases of the project.Technically Understand the Scope of Work of the new project, plan Manpower & Tools. Managing the implementation & troubleshooting of large/complex customer projects & services and takes the role of business management. Technical front ending with the customer, roll out plans, executing and expanding or rescheduling the implementation plan and facilitating the project technical tasks to achieve the agreed plan. Monitor project progress against the project master plan & take the corrective actions in co-ordination with the technical team to keep the agreed project plan maintained. Responsible for ensuring the Project technical tasks Timely-Completion, Installation, Commissioning and testing the project network setup as per the acceptance test plan. High sense of customer focus to maintain the Customer’s Trust and Satisfaction during and after the implementation. Analyzing and identifying areas of strength as well as improvement opportunities that CONNECT-PS focus on, and generate the summary of Technical Tips & Notices out from the Project history. Having basic knowledge of routing protocols, switching and general network architecture. Facing & handling all levels of client management. Advanced communication skills & to be attention to details. Familiar with vendor services delivery model. Adapt & handle all types of technical communication issues in projects or in the service agreements. Work as part of a team. Provide leadership and guidance to project staff including project engineers, partners or subcontractors. Lead and motivate the team to deliver beyond the clients expectations. Responsible for Project documentations & solution database Show less Participate in the pre-sales phase and in the creation of project scope, resource, cost and schedule estimates. Coordinate with all involved parties to establish the technical deliverable during the design, implementation and transition phases of the project.Technically Understand the Scope of Work of the new project, plan Manpower & Tools. Managing the implementation & troubleshooting of large/complex customer projects & services and takes the role of business management. Technical front ending with the customer, roll out plans, executing and expanding or rescheduling the implementation plan and facilitating the project technical tasks to achieve the agreed plan. Monitor project progress against the project master plan & take the corrective actions in co-ordination with the technical team to keep the agreed project plan maintained. Responsible for ensuring the Project technical tasks Timely-Completion, Installation, Commissioning and testing the project network setup as per the acceptance test plan. High sense of customer focus to maintain the Customer’s Trust and Satisfaction during and after the implementation. Analyzing and identifying areas of strength as well as improvement opportunities that CONNECT-PS focus on, and generate the summary of Technical Tips & Notices out from the Project history. Having basic knowledge of routing protocols, switching and general network architecture. Facing & handling all levels of client management. Advanced communication skills & to be attention to details. Familiar with vendor services delivery model. Adapt & handle all types of technical communication issues in projects or in the service agreements. Work as part of a team. Provide leadership and guidance to project staff including project engineers, partners or subcontractors. Lead and motivate the team to deliver beyond the clients expectations. Responsible for Project documentations & solution database Show less

  • Director, Projects Management Operations

    Apr 2023 - now

  • Technical Project Manager

    Apr 2010 - now

  • Director, Project Management Operations

    Apr 2023 - Apr 2023

  • Sr. Manager, Projects Operations

    Jan 2021 - Apr 2023

  • Lead, Technical Project Manager

    Jan 2018 - Jan 2021

  • Senior Technical Project Manager

    Jan 2015 - Jan 2021