Damir Nigmatulloev

Experience

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  Jumeirah

  Jan 2015 - Jan 2016

  Room Service Waiter

  Provided exceptional customer service in a high-end, fast-paced environment, ensuring guest satisfaction and a memorable dining experience. Expertly took and delivered orders, recommended menu items, and handled special requests while maintaining a strong knowledge of food and beverage offerings. Collaborated with kitchen and front-of-house teams to ensure smooth operations. Demonstrated professionalism, attention to detail, and an ability to handle diverse customer needs in a luxury setting.

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  Bab Al Shams Desert Resort

  Jul 2016 - Dec 2017

  Supervisor

  Led and managed a team of waitstaff in a luxury desert resort setting, ensuring seamless operations and outstanding guest experiences. Oversaw daily service flow, coordinated with kitchen and front-of-house staff, and ensured that all guest requests were handled promptly and professionally. Trained and mentored staff on service excellence, product knowledge, and company standards. Maintained high levels of customer satisfaction, resolved issues efficiently, and ensured adherence to health and safety regulations. Demonstrated strong leadership, communication, and problem-solving skills in a high-demand environment. Show less

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  NARISAWA

  Jan 2017 - Dec 2022

  Head Waiter

  Customer Service Excellence: Providing friendly, attentive, and personalized service to ensure guests feel welcomed, valued, and comfortable throughout their dining experience.Menu Knowledge: Familiarity with the full menu, including ingredients, preparation methods, and potential allergens. Ability to recommend dishes, beverages, and accommodate dietary restrictions or preferences.Efficient Order Taking and Delivery: Accurately taking orders, ensuring clear communication with the kitchen, and delivering meals promptly while maintaining a high standard of presentation.Upselling and Suggesting Pairings: Offering recommendations for drinks, appetizers, desserts, or meal upgrades that complement the customer's choices, enhancing the overall dining experience.Timely and Professional Service: Ensuring that orders are delivered in a timely manner, checking in with guests regularly without interrupting, and promptly addressing any needs or concerns.Attention to Detail: Observing customers' needs, such as refilling drinks, replacing utensils, or offering condiments without waiting to be asked.Maintaining a Clean and Organized Work Area: Ensuring the dining area, including tables and restrooms, is clean, orderly, and well-maintained to provide a pleasant environment.Handling Special Requests: Flexibly accommodating special requests or changes to orders (e.g., food allergies, dietary preferences, or unique customer needs).Teamwork and Communication: Collaborating effectively with kitchen staff, fellow waiters, and management to ensure smooth service, especially during busy hours.Problem-Solving and Conflict Resolution: Addressing customer complaints or issues professionally and calmly, working toward a solution that ensures satisfaction.Efficient Payment Handling: Processing payments accurately and efficiently, ensuring the bill is correct, and managing cash or card transactions smoothly. Show less

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  Silk Road Samarkand

  Jan 2023 - Jan 2024

  Food and Beverage Manager

  Managed daily food and beverage operations for a luxury restaurant, overseeing a team of chefs, servers, and support staff. Developed and implemented seasonal menus, coordinated inventory, and ensured the highest standards of food quality and service. Worked closely with suppliers to source premium ingredients while maintaining cost control and maximizing profitability. Trained and mentored staff to ensure consistent, exceptional guest experiences. Ensured smooth communication between kitchen and front-of-house teams, maintaining a seamless dining experience. Focused on optimizing operational efficiency, elevating the brand’s reputation, and driving customer satisfaction. Show less

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  DeFacto

  Jan 2025 - now

  Training Specialist

  Trained and developed front-of-house staff on food and beverage service standards, product knowledge, and customer service excellence. Delivered hands-on training sessions, focusing on enhancing team skills and ensuring consistency in service quality. Collaborated with management to create training materials and evaluate staff performance. Ensured that all team members were well-versed in the menu, upselling techniques, and health and safety protocols, contributing to a positive guest experience and efficient operations. Show less