Prasenjit D.

Experience

• 

  HCL Infosystems Ltd

  Aug 2005 - Nov 2011

  Successfully managed onsite systems & software integration projects including Windows Server 2008 & 2003 Server using SQL 2005 database backend.Maintained State Bank of India MICR Cheque Processing solution.Delivered real-time services to customer to obtain 99% uptime using hardware & networking skills. • Managed onsite systems and maintain customer relationship.• Provide on demand realtime services to customer to obtain 99% uptime using hardware & networking skills.• Provide support for customer network application 'Advanced Imaging Document Processing System' used for transaction processing.

  • Sr. Customer Engineer

    Jan 2008 - Nov 2011

  • Associate Customer Engineer

    Aug 2005 - Dec 2007
• 

  Allied Digital Services limited

  Dec 2011 - Aug 2014

  Sr. System Administrator

  Chaired as a PAN India RAC and extended support for Dell EMC end users, imparted trainings to the new engineers for DSP; acted as an Escalation Point for technical escalations.Successfully managed the Information Technology Infrastructure and Operations of multi-site including all Windows Running Servers, Network Communication, Microsoft Software and Storage Solution.Dealt with onsite & remote Dell EMC high end servers and storages.

• 

  Wipro

  Sept 2014 - Oct 2020

  Storage Specialist

  Chaired as a Regional Champ for technical support, maintaining field force, grooming technical as well as process knowledge of the field forceSuccessfully managed L1 & L2 server, storage and networking field force and end users by providing technical help to resolve issues as per SLA and resolving technical escalation at fieldGroomed Field Engineers with tools & remote support, phone assistance; assisting customer onsite & remote to maintain their IT setup in Data Center environment

• 

  Cognizant

  Jan 2021 - now

  Principal Infrastructure Developer

  Working on an US Based projects to maintain the customer datacenter, DR Center and Azure Cloud.Working as a Technology Specialist in Storage and Infra, maintaining the datacenters physical and virtual servers, Storages, Virtualization(vSphere ESX and Citrix), Applications, Monitoring Tools and Ticketing tools, grooming technical knowledge of the L1 and L2 resources.Providing support to assist all platform resources to resolve the issues within the SLA.Resolving all critical technical issues and maintain day to day technical operation and monitoring using various tools and ticketing solutions. Show less