Leanne Robinson

Experience

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  Masonic hall

  Oct 2008 - Oct 2010

  Waitress
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  Adams & co

  Oct 2010 - Apr 2014

  Hair and beauty therapist

  • Conducting a variety of massages, Waxing ,Gel Nails, Extensions and manicures• Hair cutting, colouring and Bridal Hair• Opening & Closing the salon, booking appointments on an electronic system• Handling money• Keeping accurate records of client preference• Help promote the company• Inform customers about services that could suit them• Suggesting products they may be interested in

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  Student Day Care

  Aug 2011 - Dec 2012

  Customer Service and Admin Assistant

  I was the first point of contact into the business / Answering calls, emails and post - also responsible for the following;• Booking venues and coaches • Arranging the pick-up and drop-off of the trips with coach companies and university unions • Opening customer and vendor accounts by recording account information• Maintaining customer and vendor records by updating account informationResolves product or service problems by clarifying customer's complaint by:o determining the cause of the problemo selecting and explaining the best solution to solve the problemo expediting correction or adjustmento following up to ensure resolution Show less

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  Markerstudy Distribution

  Apr 2014 - Jun 2016

  Business Support Assistant

  My role is to provide best practice to existing customers. Through working in this role l have gained good knowledge and understanding of working to FCA regulations and I demonstrate this through my daily activities, which included the following;• Provide exceptional internal and external customer service.• Consistently achieve targets in line with KPI's, call monitoring standards and compliance.• Identify appropriate opportunities to offer additional products and services to customers.• Ensure our customer's needs are identified and fulfilled appropriately.• Maintaining customer records by updating account information • Demonstrate a thorough understanding of our products and procedures ensuring our customers are given accurate information at the earlier opportunity. Show less

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  ARNOLD LAVER GROUP LIMITED

  Jun 2016 - Dec 2017

  Office Manager

  My Role is to ensure that work is distributed to the shop floor according to customer requirements and that transport is arranged for site delivery's. I also manage the administrative side which includes booking sales orders onto the system and receiving stock that I have ordered from the suppliers. when we have invoice query's I adhere to a strict timeline to have them resolved.

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  Rolls-Royce Solutions UK

  Jan 2018 - now

  Foundry

  Dress and assemble wax patterns for turbine engines