Kelly Hayes

Experience

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  Paychex

  Aug 2004 - Oct 2007

  Senior Payroll Support Specialist

  Developed and administered payroll trainings on various topics from fringe benefits to year end help. Assisted with the training and development of new employees. Created and filed Amended Tax Returns.Managed a client list of over 300 clients while training to become a Senior Payroll specialist.Maintained client confidentiality and assisted clients in maintaining personnel records. Trained employees and clientele on in depth rules and regulations of payroll administration. Built customer rapport and trust through professional and courteous communications. Became first line of contact for employees and clientele with payroll questions and/or problems. Show less

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  Danversbank

  May 2008 - Jul 2011

  Customer Support Representative

  Provided customer service, balance inquiries and debit card support for office administration, and clientele in a very busy call center. Performed wide range of administrative and support duties to support efficient call center operations. Provided balance and account information inquiries to bank clientele. Customer Service Associate of Month May 2011. Head of the departmental activity committee.

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  WILEX

  Jul 2011 - Mar 2012

  Office Manager/Marketing Assistant/ Customer Service Representative.

  Assisted in development of marketing materials from product brochures to website information for this startup company. Handled all incoming inquiries and orders via our customer service division. Created the Customer Service Surveys and tracking system. Managed budgeting for the Marketing, Operations and Customer Service departments also managed invoicing, accounts receivable and accounts payable. Developed the tracking system for credits and debits within the individual departmental budgets. Answered all incoming calls for the company and assisted in the direction and visit preparation for guests. Oversaw day to day activities for office and ordered office supplies, as well as tracking of inventory. Answered all incoming calls for the company and assisted in the direction and visit preparation for guests. Show less

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  PayChoice

  Mar 2012 - Sept 2014

  Client Care Payroll Specialist

  As a Client Care Payroll Specialist, I oversaw all aspects of payroll reporting for clients and staff including, taxation and payroll inquiries, time off record maintenance, and human resource policies and procedures. I provided report information related to audit requirements and training information.A few key contributions while in this role include:⇨Key member of the Employee Engagement Committee tasked with overseeing employee events to promote a positive work environment and improve employee morale.⇨Served as the writer and editor of the monthly company newsletter focusing on distributing key information throughout the company including ongoing projects and training classes, as well as recognizing employee birthdays, company anniversaries, upcoming events. Show less

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  Amphenol PCD

  Sept 2014 - Jun 2015

  Human Resources Generalist

  While working for Amphenol PCD, I provided human resource support to over 150 employees located throughout multiple locations across the United States and Canada. I compiled weekly and semi-monthly payroll reports, administered employee benefit programs, managed open enrollment periods, and track leaves of absence related to FMLS, STD and LTD programs. My role involved collaborating with senior management regarding employee terminations and disciplinary action, as well as developing and administering company policies and procedures.A few key contributions while in this role includes:⇨Developed and implemented the company’s annual Affirmative Action plan to meet compliance regulations with the OFCCP federal contractor requirements.⇨Handled all aspects of employee recruiting, on boarding, and training. Responded to employment inquiring, screening resumes, completing background checks, and working with the employee during their first week with the company. Show less

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  Xerium Technologies, Inc.

  Nov 2015 - Oct 2018

  In my role with Xerium Technologies, I oversee all aspects of benefits management including medical, dental, vision, long- and short-term coverages, retirement, and pension plans. I manage the HRIS reporting system including auditing and uploading of vendor information. I direct all open enrollment responsibilities; analyzing benefit options, sending out communication, developing a benefits guide to answer questions, and finalizing employee selections. My role involves working closely with healthcare vendors to discuss options and changes for the next year and provide participant information and selections. I also handle all executive compensation packages including relocations, stock options, management incentive plans, and bonus structures. Additionally, I oversee all investigations into benefits claims, as well as ensure all programs meet compliance guidelines with state and federal regulations.A few key contributions while in this role include:⇨Effectively trained 15 employees on a new payroll processing system rolled out company-wide.⇨Restructured the company’s medical insurance plans to include a spousal surcharge reducing company healthcare expenses by approximately $315K annually.⇨Successfully developed the company’s Human Resource Intranet portal. This involved creating a website that had all employee benefits and employment information available to each employee, as well as including a resource and internal training site.⇨Present new ideas and benefit options to the Executive Vice President of Human Resources, as well as offer recommendations on ways to improve the company benefit packages. Show less As a Corporate Human Resource Generalist with Xerium Technologies, I provided leadership to two union plants and three non-union plants located in Mexico, Canada, and the United States. I oversaw all talent management and recruitment selections, performance reviews, compensation and benefits packages, and labor relations. My role involved collaborating with department managers to address employee disputes and implement action plans. I handled all employee relations investigations to maintain a non-discriminatory and safe working environment. Additionally, I proactively communicated changes in policies and procedures with all levels of the company.A key contribution while in this role includes:⇨Successfully developed the company’s Human Resource Intranet portal. This involved creating a website that had all employee benefits and employment information, as well as including a resource and internal training site. Show less

  • Benefits/HRIS Manager

    Dec 2016 - Oct 2018

  • Corporate HRIS/HR Generalist

    Nov 2015 - Dec 2016
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  CAI- Capital Associated Industries

  Oct 2018 - Aug 2020

  Manager of HR Technology Solutions

  In my current role with CAI – Capital Associated Industries, I will drive CAI's new ASO technology system including HRIS, Payroll and Benefits Administration. I will also work to advise members on HR Technology matters. Grow the Business• Serve as product owner for CAI’s suite of HR technology solutions including HRIS, Payroll, Benefits and related modules. • Work with the CAI Marketing team to develop and implement a robust marketing plan for the platform.• Develop sales aids and prompts for the CAI sales team.• Constantly be evaluating gaps in our offering and recommending solutions.• Speak on HR technology at appropriate events, write articles, to drive interest.Secure Customers• Be the first point of contact with potential customers, working with them to understand and define their HR technology requirements.• Help potential CAI customers make a business case for switching to the CAI ASO system.• Run targeted campaigns with existing users to add different modules onto their existing platform• Involve vendor representatives as necessary to secure business.Serve Customers• As necessary, get involved with vendor specialists to provide best practice guidance to customers as how to best implement and configure the CAI ASO solution from both a technical and industry perspective.• Become a subject matter expert in the CAI ASO system, stay current with system information, changes, updates and new releases.• Develop training aids, FAQ’s, etc. to assist CAI customers with common questions / issues.• Develop, administer and actively participate in a user community among CAI ASO customers.• Provide occasional webinars for clients on key issues / hot topics.Manage Vendors• Escalates customer and product issues with vendors to ensure.• Ensure contract provisions are being met by vendors.• Stay abreast of industry changes and ensure our offering stays at or ahead of the market. Show less

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  1st Choice Cabinetry and Design Mode Cabinets

  Aug 2020 - now

  Head of Human Resources & Payroll/Director

  Establish and implement HR efforts that effectively communicate and support the company’s mission and strategic vision.Develop strategic recruiting and retention plans to meet the human capital needs of strategic goals.Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.Advise and strategize on the development of effective employment policies across the company. Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.Ensure that the company complies with current regulations, accepted professional standards, policies and procedures, and legislation.Manage the execution of the HR Strategy and core areas of the HR department including Recruitment, Employee Relations, Workforce Administration, Employee Engagement, Payroll, Rewards & Recognition, as well as maintaining and improving HR systems and management of the HR budget. Drive the continuous improvement agenda with a focus on engagement & welfare activities, maximizing productivity, devolving HR responsibilities to line managers, and building leadership capability.Take a lead role in transforming and strengthening the organizational culture, ensuring that the company values and approach are displayed. Execute a plan for diversity, equality, and inclusion that aligns with company values, business strategy, and commitments. Regularly coach, mentor, and support senior and high-potential colleagues to identify individual strengths and development needs, develop and maintain effective relationships and encourage retention.Ensure managers are sufficiently skilled and enabled to access appropriate guidance and information to manage workforce issues. Show less