Faisal Mohammed

Experience

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  Orient Info Tech Pvt Ltd

  Jan 2012 - Mar 2013

  Customer Service Representative

  • Managing all retail and online related customer contacts.• Provided quality responses to customers in person, telephone & email• Suggested solutions to customers in a positive manner• Dealt with all escalated complaints and inquiries efficiently and effectively • Built relationships with customers

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  Ami Group of Solution

  Apr 2013 - Feb 2015

  Team Leader

  • Recruited, hired, trained, developed, and directed retail sales teams for dealer stores• Interfaced with the clients' designated program administrators to provide product and service solutions and meet individual customer needs• Obtained significant business by delivering presale presentations to demonstrate new phone features• Post-sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting

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  Vivo smartphone

  Mar 2015 - Mar 2016

  Sales Executive

  • Partnering with a high-performing sales staff to achieve and exceed the monthly sales targets and provide high quality customer service• Oversaw client relations, new account development, and customer service • Supervised administrative functions, inventory, cash flow, merchandising, and operations• Conducted ongoing staff development and career planning for employees• Implemented a sales-tracking spreadsheet to replace a manual form writing process to increase efficiency• Developed innovative and effective marketing programs; exceeded store sales quotas Show less

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  Apple

  Apr 2016 - Jun 2018

  Sales Representative

  • Communicating with the visiting customers and providing them assistance on using, customizing, servicing and maintaining Apple products• Informed clients about new products launched by Apple• Assisted clients purchase peripherals and accessories, compatible to their Apple products• Trained new customers on accurate usage, precautionary measures and maintenance practices to be followed for Apple products• Helped clients customize their Apple products as per their requirements• Understanding consumer complaints and resolving their issues promptly Show less

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  ICFAI Business School

  Jul 2018 - Feb 2021

  Marketing Officer

  Supporting the marketing manager in overseeing the department’s operations.• Contribute in the implementation of marketing strategies.• Support the marketing manager in overseeing the department’s operations organize and attend marketing activities or events to raise brand awareness.• Plan advertising and promotional campaigns for products or services on a variety of media (social, print etc.)Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence. Show less

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  Contact printing & copying of transaction

  Feb 2021 - Dec 2022

  Manager
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  KFA Consultant

  Dec 2022 - Jul 2023

  Immigration Consultant

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  IBS Hyderabad

  Jul 2023 - now

  Assistant Manager