Ahmed Abbas

Experience

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  Raya ADSL in Egypt

  Aug 2005 - Jul 2006

  Technical support over phone

  o Supported Raya customer and troubleshooting with different brands of routers and modems over phone.o I have deal with DSLAMs such as Paradyne, Cisco & CTCU.o I have work in ERX 1400.o ADSL Sales. o Check the opened technical tickets "cases" and follow up with the customer over phone.o I have privileges to configure ADSL ports in DSLAMs & corresponding ATM interfaces on ERX.

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  Mobinil in Egypt

  Aug 2006 - Feb 2007

  Call Center customer service

  o Received inbound calls and Answer customer inquiries in 110 department.o Handle customer complaints.o Outbound calls for up selling and cross selling.

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  • Etisalat Tele Com – UAE (Dubai City)

  Mar 2007 - Jan 2012

  Retail Showroom Manager

  o Action plan and sales strategy.o Assign work to staff.o Analyze market & Determine customer need.o Stock control. o Duty schedule & Time card for staff.o Cash delivery and banking processing.o Distributing target, evaluation performance & appraisal for the staff.o Daily report & Monthly report to the area manager.

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  OK furniture in KSA (Riyadh City)

  Mar 2012 - Mar 2014

  Retail Showroom Manager

  o Set plan and sales strategy to maximize the profit.o Company rules implementation.o Achieving the company goals & objectiveso Development, training and coaching.o Creating a prospect & strategic database customers & creating a database for an interior design office.o KPI for the subordinates, Stock control and containers arrangements.o Supervision of officials who are interior design section. o Creating motivation system for the staff to increase their morality.o Duty schedule & Coaching staff for the sales and customer service skills.o Implementation for my action plan & determine the rules & tasks for everyone.o Analyzing market and customers & Target distribution.o Recruitments, tests, staffing, hire, discharge and promote workers based on criteria agreed by senior management.o Manage Sales Team. Show less

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  OK Furniture

  Mar 2014 - now

  Sales & Business Development Manager

  Company Brief: it is a company that responsible to furnish a category A from restaurant, café shop and hotel. (Hospitality furniture)o Set plan and sales strategy to maximize the profit.o Company rules implementation.o Achieving the company goals & objectives.o Development, training and coaching.o Creating a prospect & strategic database customers & creating a database for an interior design office.o Creating a new database customers in the GCC & middle east.o Dealing with customers and open projects of café shops, restaurants and hotels in the middle east and GCC.o KPI for the subordinates.o Stock control.o Warehouse and containers arrangements.o Supervision of officials who are interior design section. o Creating motivation system for the staff to increase their morality.o Duty schedule & Coaching staff for the sales and customer service skills.o Implementation for my action plan & determine the rules & tasks for everyone.o Analyzing market and customers & Target distribution.o Commission & Payroll strategy.o Recruitments, tests, staffing, hire, discharge and promote workers based on criteria agreed by senior management.o Warehouse goods & Materials arrangements, Importing & purchasing Stock from overseas.o Responsible for arrangement the shipment & customs clearing from overseas by made good dealing with agencies.o Responsible for arrange a good location of showrooms and warehouses. Show less