Praveen Velan

Experience

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  Cube45 e-Commerce Services Pvt. Ltd.

  Jul 2016 - Jun 2017

  Customer Support Executive

  Building and maintaining strong relationships with customers, understanding their needs, andproactively addressing concerns to enhance their experience.Acted as the first point of contact for customers, maintaining professionalism, empathy, and acustomer-centric approach.Developed in-depth knowledge of the wireless devices and operating system, enabling me toprovide detailed information and troubleshooting guidance to customers.Maintained accurate records of customer interactions and feedback to provide insights forprocess improvements Show less

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  Leveetech eCommerce Services Private Limited

  Jul 2017 - now

  Managed a digital advertising budget of ₹15 lakhs across platforms such as Meta Ads ,successfully generating high-quality leads and driving substantial ROI.Implemented comprehensive SEO strategies that resulted in a remarkable 500% revenueincrease, utilizing tools like SEMrush, Ahrefs, and Google Analytics for data-driven decisions.Developed and executed effective social media marketing campaigns on Meta,LinkedInenhancing brand visibility and engagement.Collaborated cross-functionally with web developers, graphic designers, and sales teams toensure seamless project execution and alignment with business objectives.Committed to continuous learning and adaptation, leveraging the latest trends and AI tools,such as ChatGPT and Midjourney, to innovate digital marketing strategies. Show less As a Senior Technical Lead, I assumed a pivotal role in driving technical excellence and fosteringcollaboration within the team.Led a team of 10 technical professionals, guiding and mentoring them to deliver high-qualityresults.Maintained a strong focus on continuous learning and skill development for both myself andteam members, ensuring our collective technical proficiency.Actively contributed to a positive and collaborative work environment, fostering cross-functionalteamwork and knowledge sharing.Maintained detailed records of customer interactions,reports and database. Creating report ondaily, monthly and yearly basis with Manager and Stakeholders Show less Provided expert technical support to customers, addressing their inquiries and troubleshootingissues related to Operating System, Wireless devices and other devicesOffered prompt and accurate assistance through various communication channels, includingphone, email, and live chat.Demonstrated strong problem-solving skills, identifying root causes of issues and implementingsolutions to prevent recurrenceActively contributed to a positive team environment, sharing technical knowledge and bestpractices with colleagues. Show less

  • Digital Marketing Specialist

    Sept 2020 - now

  • Senior Technical Lead

    May 2018 - Aug 2020

  • Technical Support Executive

    Jul 2017 - Apr 2018