Michael Rey Garcia

Michael Rey Garcia

Customer Service Representative

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location of Michael Rey GarciaMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Telephony Engineer at Accenture

  • Education

    • University of Santo Tomas

      -
      Industrial Engineering
    • AMA University

      2009 - 2012
      Bachelor of Science - BS Electrical, Electronics and Communications Engineering
  • Experience

    • Infonxx Inc

      Feb 2004 - Apr 2005
      Customer Service Representative

      works as a directory assistant supporting UK area. duties include looking for contact information of businesses or individuals, and connecting them to the caller if requested

    • Convergys

      May 2005 - Nov 2005
      Technical Support Specialist

      Techsupport for BellSouth. Duties includes assisting callers with their DSL connection issues

    • Sykes Enterprises, Incorporated

      Dec 2005 - Aug 2008
      Customer Service Representative

      worked in a back office role mainly encoding information in SAP of different orders by customers of the client.

    • West Corporation

      Nov 2013 - Aug 2014
      Voice Account Service Manager

      Served as a offshore Project Manager for AT&T handling customers T1 and T3 connections from the planning stage until its cut-over

    • PLDT

      Sept 2015 - May 2016
      Sales Engineer

      assist sales representative in explaining to potential client PLDTs ICT products such as IaaS, DRaaS and Collocation

    • Alorica

      Sept 2016 - Feb 2019
      IT Site Support Technician

      On site IT for one of the Alorica sites. Job duties include but not limited to repair, deployment and re-imaging of workstation.

    • Genesys

      Feb 2019 - Nov 2020
      Associate System Engineer

      System Engineer in charge of assisting customer and partner's Client and Server Application concerns on their Genesys Interaction Center environment

    • Accenture

      Nov 2020 - now
      App/Cloud Support Analyst
  • Licenses & Certifications