Michael Rey Garcia

Experience

• 

  Infonxx Inc

  Feb 2004 - Apr 2005

  Customer Service Representative

  works as a directory assistant supporting UK area. duties include looking for contact information of businesses or individuals, and connecting them to the caller if requested

• 

  Convergys

  May 2005 - Nov 2005

  Technical Support Specialist

  Techsupport for BellSouth. Duties includes assisting callers with their DSL connection issues

• 

  Sykes Enterprises, Incorporated

  Dec 2005 - Aug 2008

  Customer Service Representative

  worked in a back office role mainly encoding information in SAP of different orders by customers of the client.

• 

  West Corporation

  Nov 2013 - Aug 2014

  Voice Account Service Manager

  Served as a offshore Project Manager for AT&T handling customers T1 and T3 connections from the planning stage until its cut-over

• 

  PLDT

  Sept 2015 - May 2016

  Sales Engineer

  assist sales representative in explaining to potential client PLDTs ICT products such as IaaS, DRaaS and Collocation

• 

  Alorica

  Sept 2016 - Feb 2019

  IT Site Support Technician

  On site IT for one of the Alorica sites. Job duties include but not limited to repair, deployment and re-imaging of workstation.

• 

  Genesys

  Feb 2019 - Nov 2020

  Associate System Engineer

  System Engineer in charge of assisting customer and partner's Client and Server Application concerns on their Genesys Interaction Center environment

• 

  Accenture

  Nov 2020 - now

  App/Cloud Support Analyst