Michelle Englund

Experience

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  Firstar Bank of Minnesota, N.A

  Aug 1989 - Aug 1993

  Personal Banker

  •Cross sold and serviced new & existing account holders of financial products, exceeding monthly goals on a regular basis. Additional details upon request

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  The Highland Bank- Personal Banker, with Investment Sales- August 1993-November 1994

  Aug 1993 - Nov 1994

  Personal Banker with series 6/63 license

  •Cross sold and serviced to new & existing account holders of financial products including, investment (annuities, mutual funds, CDs, and Life Insurance) and credit products, exceeding monthly sales goals.•Represented PRIMEVEST Financial Services for cross-selling and service of investment products.•Obtained Series 6/63 Securities License and maintained MN Life/Health Insurance license acquired in 1989

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  Roseville Community Bank-

  Nov 1994 - Jun 1997

  Business Development Officer

  •Responsible for the marketing functions of the bank including marketing materials and special events.•Consumer & commercial deposit product development from current customer base and new relationships.•Specialized in Credit Card/Debit Card products for commercial clients Rrepresented PRIMEVEST Financial Services for cross-selling and service of investment products.•Held a Series 6/63 Securities License and Life/Health Insurance License

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  Cox Enterprises (Trader Publications & AutoTrader.com)

  Jul 1997 - Jun 2011

  Sales and Marketing Consultant, promoted from within with various positions

  AutoTrader.comAdvertising Account Executive, January 2009-June 2011•Managed a territory of automotive dealers that included sales, consulting and servicing their online advertising while being knowledgeable of their inventory.•Key salesperson for converting print advertising dollars to online advertising in January of 2009 when Cox Enterprises discontinued Auto Trader Publications, exceeding goals by 50%•Met and exceeded expectations to increase revenue with cross-selling to existing clients and adding new clients. •Responsibilities also included preparing and analyzing dealership inventory reports to consult clients to maximize their online exposure.•Participated in NADA Dealer training mini academy presented by the NADAAuto Trader Publishing-Advertising Account Executive- April 2003-January 2009•Responsibilities included sales and servicing of automotive dealers print advertising, as well as maintaining account receivables. (continued)•Increased territory revenue and customer base by 100% in the first 18 months. •Participated in a National Sales Blitz in San Diego, CA, in 2007•Ranked number one sales position in 2007 with $15,000 in weekly print revenue, achieving a 300% growth in the territory.•Named to Presidents Club for 2008 and promoted to AutoTrader.com in January 2009.Auto Trader Publishing - Ad Floor Data Entry Supervisor- July 1997-April 2003 (part time position)•Responsibilities included supervising 7-10 data entry employees to enter the weekly ad content for sales representatives, and ensuring the work was completed on time for print deadlines. •Other duties included prospecting and promoting private party sales. Show less

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  Auto Shopper Magazine

  Jun 2011 - Oct 2013

  Sr. Account Executive

  •Promoted and marketed the advantages of targeted print advertising with automotive dealers, achieving growth with both new clients and up selling existing accounts.•Increased account base by 45% and revenue by 42% within the first 3 months during a time when print advertising was being replaced with online advertising.•Serviced customers bi-weekly for ad updates and correct ad content, requiring attention to detail and product knowledge.•Responsibilities also included collection of accounts receivables, with 100% collected Show less

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  Dominion Dealer Specialties

  Oct 2013 - May 2015

  Inventory Marketing Consultant

  •Prospect and cold call new prospects to discover opportunities based on their business needs to assist them with their merchandising both on line and off line to increase their profits •Consult and service current customer base to increase their online and on the lot merchandising effectiveness and cross sell additional products to increase their bottom line. •Train customers to optimize the back end tools Dealer Specialties offers to optimize their business opportunities•Exceded expectations for increased profitibility, as well as exceeding new business contact appointment goals Show less

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  Roseville Buick GMC

  May 2015 - Jun 2018

  Customer Specialist

  Roseville Buick GMC- Customer Specialist May 2015-present• Assist customers with vehicle selection to fit their wants or needs, and gain customer confidence to achieve a 100% CSI. Achieving this 100% CSI 98% during employment and will provide customer reviews and referrals upon request.These reviews can be seen on Rosevillebuickgmc.com under the review tab, as well as google reviews, and dealerrater.com.• Complete sales process from needs assessment to demonstration to delivery of vehicle to achieve 100% CSI on new and used vehicles. • Follow up on customer prospects on a daily basis, to assist them with their wants or needs and continue follow up with current customers to ensure their satisfaction. • Promote and demonstrate after-market accessories, warranty options and vehicle protection services for the benefit of the customer with a closing ratio as high as 78%• Achieving an average closing ratio of 37%• Building long term interpersonal relationships with customers for future referrals.• In January of 2017, achieved an average PVR of $1873.00 and $2083.00 in Februrary of 2017Was awarded the GM Mark of Excellence Award for 2016Links for several reviews:http://www.dealerrater.com/dealer/Roseville-Buick-GMC-review-26472/https://www.google.com/#q=roseville+buick+gmc&lrd=0x52b32c047eaa0f09:0x1df9963ce384f242,1,http://www.rosevillebuickgmc.com/Reviews Show less