Katy Cooper

Experience

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  James Avery Artisan Jewelry

  Apr 2019 - Dec 2019

  Sales Associate

  Greet customers and provide exceptional customer service, resulting in increased sales and customer loyalty.Achieve and exceed sales goals on a regular basis.Demonstrate in-depth knowledge of products and make recommendations to customers based on their needs.Maintain store visual standards and ensure merchandise is properly displayed.Operate a cash register and handle cash, credit card, and check transactions.Collaborate with team members to achieve store goals. Show less

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  Macy's , LLC

  Nov 2019 - Sept 2021

  Responsible for receiving and processing customer orders in a timely and accurate manner.Conduct inventory counts and ensure accuracy of inventory levels.Utilize computer systems to track inventory levels and order status.Collaborate with team members to ensure orders are picked, packed, and shipped accurately and efficiently.Create visually appealing displays that showcase products and promotions.Assist customers in finding products and answering questions about merchandise.Participate in regular meetings with management to discuss sales goals and progress.Assist in stocking and restocking merchandise as needed.Maintain a clean and organized work environmentDevelop and implement process improvements to increase productivity and efficiency. Show less • Conduct surveillance and monitor activity to identify and prevent theft and fraud.• Collaborate with law enforcement and mall security to apprehend shoplifters and recover stolen merchandise.• Train and educate store employees on loss prevention best practices.• Conduct investigations and interviews to resolve internal theft cases.• Monitor and enforce store policies and procedures.• Maintain detailed records of incidents and investigations.• Prepare and present reports on loss prevention trends and statistics to management.• Participate in regular safety and security training and meetings.• Assist in other areas of the store as needed. Show less

  • Fulfillment and Merchandising Associate

    Jul 2020 - Sept 2021

  • Asset Protection Agent

    Nov 2019 - Jul 2020
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  OppDrive

  Sept 2021 - Jan 2024

  Coordinated with cross-functional teams to execute project plans and ensure client satisfaction.Conducted market research to identify business opportunities and develop strategic plans.Manage and oversee multiple projects and teams, ensuring successful completion of tasks and client satisfaction.Developed and executed social media marketing campaigns on various platforms. Facilitated onboarding training for new hires and ensured their successful integration into the team.Consistently exceeded sales targets. Show less

  • Assistant Project Manager

    Feb 2023 - Jan 2024

  • Sales Development Representative

    Sept 2021 - Jan 2024
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  Diamond Plumbing Inc

  Jan 2024 - now

  CSR, Social Media Specialist