Guillberth Agcopra

Customer Service Representative

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Makati, National Capital Region, Philippines

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Timeline
About me
Service Manager | Registered Nurse | Events Coordinator
Education
- Emilio Aguinaldo College
  2005 - 2009
  Bachelor of Science (BS) Registered Nursing/Registered Nurse GWA: 1.98
  -Passed the Nurse Licensure Exam last June 2009-Dean's Lister-Top Student for Science Subjects (Chemistry)
Experience
- Offshoring Inc
  Aug 2009 - May 2010
  Customer Service Representative
  -Top Agent for Pioneer Inbound Sales Account (Online Sales)
- Conduent
  May 2010 - Jul 2011
  Senior Benefits and Claims Representative
  Account: Humana (Medical/Healthcare Insurance)LOB: Benefits and Claims Department-Subject Matter Expert-Assistant Team Leader-Escalation Specialist
- EXL
  Jul 2011 - May 2014
  Senior Medical Bill Representative
  Account: Travelers (Worker's Compensation Unit)LOB: Provider Inquiry Center -Consistent Top Agent-Certified Floor Walker/SME-Employee Engagement Associate (Hostings and Events Planning)
- QBE Insurance
  May 2014 - now
  Team Leader - Policy Support Services - Process Trainer- Knowledge Custodian- Subject Matter Expert- Assistant to Service Manager- Accredited Underwriter for Commercial Packages (Business Package) Quality Assurance Analyst Quality Analyst Intern LOB: Australian Operations, eBusiness Underwriting
  - Service Manager
    Dec 2018 - now
  - Senior Customer Support Officer - Underwriter
    May 2017 - Dec 2018
  - Operational Excellence Analyst
    Sept 2016 - May 2017
  - Quality Assurance Analyst Apprentice
    Oct 2015 - Sept 2016
  - Customer Support Officer
    May 2014 - Sept 2016
Licenses & Certifications
- Commercial Packages Level 3 Underwriter
  QBE Insurance
  Mar 2017
- Registered Nurse
  Philippine Nurses Association, Inc.
  Sept 2009
Honors & Awards
- Awarded to Guillberth Agcopra
  Polaris L4 Finalist for 2022 - Dec 2022 Finalist Level 4 Employee of QBE GSSC for 2022
- Awarded to Guillberth Agcopra
  Top Service Manager for 2021 QBE GSSC Dec 2021 Top SM for Cluster Junard
- Awarded to Guillberth Agcopra
  Record Breaker QBE GSSC Oct 2018 Record Breaker for 2018 - Quarter 2
- Awarded to Guillberth Agcopra
  Record Breaker QBE GSSC Mar 2018 Record Breaker for 2017 - Quarter 4
- Awarded to Guillberth Agcopra
  Top Customer Support Officer - Sep 2016 Top CSO for Quarter 1 - Entire OPS Tower
- Awarded to Guillberth Agcopra
  Record Breaker - Jul 2016 Record Breaker for BD Underwriting Quarter 2
- Awarded to Guillberth Agcopra
  Top Performer - May 2016 Olympian for BD Underwriting
- Awarded to Guillberth Agcopra
  Top Performer - Aug 2015 Olympian for BD Underwriting
- Awarded to Guillberth Agcopra
  AIIB Underwriting Top Rookie - Nov 2014 Top Rookie of the Year
- Awarded to Guillberth Agcopra
  Top Performing Executive - Nov 2013 Top Performer for PIC Team
Volunteer Experience
- Nurse Preceptee
  Issued by Manila Doctors Hospital on Feb 2013
  Associated with Guillberth Agcopra